Account Manager
Full Time • Georgesville
Position Summary:
We are seeking a proactive and detail-oriented Account Manager to oversee and support our assigned customer accounts. This role is responsible for maintaining strong daily communication, managing customer-related logistics, and ensuring high service levels. The ideal candidate will be well-versed in transportation management systems (McLeod TMS and third-party platforms), customer service, and account growth strategies.
Key Responsibilities:
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Customer Relationship Management:
Oversee and manage all assigned customer accounts to ensure satisfaction and retention.
Maintain daily communication via phone and email to address inquiries and resolve issues promptly.
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Activity Monitoring & Reporting:
Track and document all customer activity through McLeod TMS and other relevant platforms.
Monitor service performance and identify opportunities for improvement.
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Business Development:
Facilitate and oversee the execution of new business opportunities.
Support onboarding efforts and ensure a seamless transition from quote to operation.
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Trailer Pool Management:
Manage and monitor trailer pools associated with assigned customers, ensuring optimal utilization and availability.
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Billing & Issue Resolution:
Investigate and resolve any billing discrepancies in a timely manner.
Coordinate with internal teams to ensure accurate invoicing and customer satisfaction.
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Quoting & Pricing:
Generate and submit pricing for new opportunities.
Provide competitive and accurate bids/quotes in line with company profitability goals.
Qualifications:
- Proven experience in logistics, transportation, or account management preferred
- Proficiency in McLeod TMS and/or third-party TMS platforms a plus
- Strong communication, organizational, and problem-solving skills
- Ability to multitask and prioritize in a fast-paced environment
- Customer-first mindset with a focus on relationship-building
- High level of attention to detail and accuracy
Work Environment:
This is a full-time, office-based position with standard business hours. Occasional extended hours may be required based on customer needs.
(if you already have a resume on Indeed)