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Service Manager II Los Angeles, CA, Westfield Century City (Los Angeles, CA)

Service Manager II

Full Time • Los Angeles, CA, Westfield Century City (Los Angeles, CA)
DIN TAI FUNG RESTAURANTS

LOCATION: 10250 Santa Monica Blvd Ste 2400 (Level 2), Los Angeles, CA 90067 (Westfield Century City)

  • Din Tai Fung (Westfield Century City) is located on the 2nd floor across from Nordstrom

PARKING: Constellation Place Parking available on Constellation Blvd. and Solar Way (Free Parking for 1 hour)
 
SALARY RANGE FOR SERVICE MANAGER II:  $92,300.00 - $115,400.00 annual base salary

BENEFITS FOR SERVICE MANAGER II:
  • Competitive Pay & Benefits
  • Employer Contribution for individuals and eligible dependents' medical insurance
  • Dental, Vision, and Life Insurance 
  • Health Savings Account (HSA)
  • Commuter Spending Accounts
  • 401(k) Plan with company match 
  • Employee Assistance Program
  • Discounts through BenefitHub
  • Employee Meal Discounts 
  • Paid Time Off (PTO) to support work-life balance (accrued based on length of service)
  • Paid Sick Leave (PSL) to care for your health or loved ones
  • Quarterly Wellness Days - extra time off to recharge every season
  • Opportunities for growth; we love promoting within!

JOB PURPOSE:  
The Service Manager is responsible for overseeing the daily performance of the greeter and server teams to ensure exceptional guest experiences. They uphold brand standards, maintain service excellence, and foster a positive, professional work environment aligned with our company's mission, values, and service vision
 

JOB RESPONSIBILITIES:
  • Ensure greeters and servers deliver a consistent, welcoming guest experience. Maintain brand standards at the door and table, ensuring smooth transitions from arrival to seating to service.
  • Train and coach servers and greeters for performance excellence. Model company values and standards in all interactions.
  • Set clear goals for the greeter and server teams. Monitor performance, deliver feedback, recognize outstanding contributions, and administer corrective actions when necessary.
  • Partner with other FOH leadership to maximize server-driven sales (e.g., upselling strategies) and manage labor costs. Manage call-outs and shift coverage while maintaining service excellence.
  • Assist with FOH inventory (menus, server tools, POS supplies) and communicate needs proactively.

JOB REQUIREMENTS FOR SERVICE MANAGER II:
  • High school diploma or equivalent
  • 5+ years restaurant management experience in casual or upscale casual dining. 
  • 1+ years of restaurant lead or supervisory experience preferred
  • Ability to stand for long periods of time.
  • Ability to lift 20+ lbs. 
  • Comfortable with being exposed to hot and cold temperatures. 
Note:  
This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Din Tai Fung is an E-Verify and Equal Opportunity Employer and complies with the Fair Chance Initiative. 


Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 


As part of our hiring process, Din Tai Fung uses E-Verify to confirm employment eligibility for all newly hired employees. E-Verify is an internet-based system that allows employers to compare information from an employee's Form I-9 to the U.S. Department of Homeland Security and Social Security Administration records. This verification confirms an employee’s eligibility to work in the United States. Din Tai Fung complies fully with all Equal Employment Opportunity laws, ensuring no discrimination based on national origin or citizenship status. Din Tai Fung is committed to employing only individuals who are authorized to work in the United States and who comply with applicable immigration and employment law. As a condition of employment, every individual must provide satisfactory evidence of their identity and legal authority to work in the United States. If the employee cannot verify their right to work in the United States within the time permitted by laws, the Company will be required to terminate their employment immediately. To learn more about E-Verify, please visit: https://www.e-verify.gov/employees.




Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally.





Compensation: $92,300.00 - $115,400.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Join our team and grow with us!

Competitive Pay & Benefits
Din Tai Fung is proud to offer competitive pay, health & life insurance, Health Savings Account (HSA), 401k match, and Commuter Assistance Program.
Upwards Mobility and Growth
Din Tai Fung is a growing company with an ambitious team, offering internal promotion and advancement opportunities.
Wellness & Health
Din Tai Fung prioritizes the health and wellness of all employees. Qualifying positions are eligible for health and wellness reimbursements and our Employee Assistance Program.
Discounts
Din Tai Fung offers meal discounts to encourage managers and employees to enjoy the restaurant with family and friends. Additionally, employees can get exclusive discounts through our Benefit Hub Discount Marketplace.