Customer Service Representative - State Farm Agent Team Member
Full Time • Madison, WI
Responsive recruiter
Benefits:
- Holidays
- Coaching & Development
- 401(k)
- Bonus based on performance
- Competitive salary
- Paid time off
Experienced Customer Service Representative – Join a Caring Agent Team
Agent Overview
Work directly with a State Farm agent in a local office, where you’ll help customers protect what matters most while planning for the future. As part of a compassionate team, you’ll use your experience and skills to make a meaningful impact in your community while advancing your career.
Role Summary
We are seeking an experienced and empathetic Customer Service Representative to join a State Farm agent’s team. In this role, you’ll leverage your industry knowledge and customer service expertise to assist clients with their insurance needs, answer questions, and provide tailored solutions. This position offers opportunities for growth and the satisfaction of making a positive difference in people’s lives.
Key Responsibilities
As an Experienced Customer Service Representative, you will:
- Provide outstanding service by addressing customer inquiries, concerns, and policy needs with professionalism.
- Use your industry knowledge to assist customers in understanding their insurance coverage, billing inquiries, and policy updates.
- Show empathy and compassion for customers' unique situations and challenges, ensuring they feel supported and cared for.
- Maintain accurate customer records and ensure timely follow-ups to strengthen client relationships.
- Collaborate with the agent and team to deliver seamless support and solutions.
- Deliver exceptional customer service with kindness, caring, and attention to detail.
- Use proven systems and processes provided by the agent to exceed customer satisfaction and meet team goals.
Qualifications/Requirements
We’re looking for candidates who possess the following traits, skills, and experience:
- Industry experience: Previous experience in customer service, insurance, or a related field is required. (2+ years or more preferred)
- Licensed preferred: An active insurance license is strongly preferred, though candidates willing to obtain one will be considered. Property & Casualty, Life & Health
- Empathetic and compassionate: You genuinely care about people’s well-being and enjoy helping them navigate challenges.
- Passion for service: You are committed to providing exceptional support and building trust with customers.
- Strong interpersonal skills: You are confident, optimistic, and able to connect with customers on a personal level.
- Integrity: You are honest, hard-working, and take responsibility for your actions.
- Problem-solving mindset: You listen to customer challenges, identify their needs, and offer thoughtful solutions.
- Customer retention skills: You excel at building trust and maintaining long-term relationships.
Your Future with Us
When you join a State Farm agent’s team, you’ll benefit from hands-on leadership, personalized coaching, and proven systems that support your success. Imagine advancing your career in a role where your experience is valued, your clients trust your advice, and you’re creating a secure future for yourself—all while making a meaningful difference through compassionate service.
Compensation: $40,000.00 - $60,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Madison, WI and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
(if you already have a resume on Indeed)