Benefits:

Competitive salary
Paid time off
Training & development

Client Satisfaction Manager

Are you looking for a challenging role that allows development opportunities while improving the quality of life for those you serve? Are you passionate about person-centered care and committed to creating extraordinary experiences for our clients? If so, Right at Home has the opportunity for you!

The Client Satisfaction Manager is responsible for creating extraordinary client and family experiences. This role involves understanding client needs, addressing concerns, and implementing strategies to enhance their experience, ultimately contributing to client retention and business growth.

Compensation & Benefits:

Competitive pay
A great working culture
Recognition, celebrations, and great team interactions!

Responsibilities:

Client Satisfaction Managers develop and maintain the client care plan, creating extraordinary client experiences and communicating with clients, families, care partners and referral sources.
Plays an integral role in interfacing with clients and families to ensure safe, appropriate, and meaningful care is being provided.
Cultivate and maintain strong relationships with clients, serving as the primary point of contact.
Maintains a calm, positive demeanor at all times and is able to effectively multitask in a high functioning office environment.
The ideal Client Satisfaction Manager has prior experience working in the home care industry or medical office setting.

Requirements:

High school graduate or equivalent with two years of business experience.
Work independently, demonstrating sound judgment.
Have a valid driver’s license and use of insured automobile.
Basic office and computer skills and organizational abilities.
Excellent Telephone skills
Excellent Customer Service skills

Compensation: $52,000.00 - $55,000.00 per year

Right at Home’s mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn’t do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.

That’s where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others.

To our care team members, we commit to deliver the following experiences when you partner with Right at Home:

We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development.
We promise to coach you to success. We’re always available to support you and offer you tips to be the best at delivering care to clients.
We promise to keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients.
We promise to celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you. Our starting pay is 11 dollars and11.50 an hour on weekends.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.

(if you already have a resume on Indeed)