Customer Relations Representative - State Farm Agent Team Member
Part Time • Hybrid - US
Benefits:
- Simple IRA with matching
- Base wage + incentives
- Bonus based on performance
- Paid time off
- Training & development
Client Service Team Member (Part-Time, 25–32 Hours/Week) — State Farm
Jean Wall State Farm Agency
27121 174th PL SE, #103
Covington, WA 98042
27121 174th PL SE, #103
Covington, WA 98042
Position Overview
Do you enjoy connecting with people, solving problems, and making a meaningful impact in someone’s day? Are you highly organized and driven by helping others? If so, we’d love to talk.
We are a tenured and passionate State Farm agency looking for a Client Service Team Member to join our growing team on a part-time basis. In this role, you’ll focus on supporting current clients, facilitating insurance reviews, and ensuring that each household feels taken care of. While this is not a sales position, your ability to recognize client needs and refer opportunities to our sales team is essential to our client-first approach.
While great, you do not need prior insurance experience — just a strong desire to learn, serve, and grow.
Responsibilities
- Build and maintain strong relationships with existing clients through consistent communication and follow-up
- Conduct policy review conversations to ensure clients’ coverage aligns with their current life situations
- Identify potential gaps in coverage or life changes and refer those opportunities to the sales team
- Handle billing inquiries, policy changes, documentation, and general service support with professionalism and care
- Use agency systems to maintain accurate records of all client communications and service actions
- Collaborate with the broader agency team to ensure an exceptional customer experience from start to finish
- Stay up to date on insurance product knowledge and service processes (we’ll train you!)
Qualifications
- Exceptional communication and listening skills
- A warm, service-minded attitude with a desire to help others
- Strong organizational skills and attention to detail
- Comfortable using technology and agency systems to track tasks and client interactions
- Prior experience in customer service or administrative support is a plus, but not required
- Willingness to become licensed in Property & Casualty insurance (we can support you through this)
- High School Diploma or equivalent
Schedule & Flexibility
- This is a part-time position (25–32 hours/week)
- Schedule can be set collaboratively to fit agency needs and your availability
- Some flexibility or hybrid options may be available after onboarding and training
Why Join Us?
- Supportive, team-oriented environment where your work truly matters
- Opportunities for learning, growth, and licensing
- Flexibility and work-life balance
- A chance to build a long-term career in a stable and meaningful industry
Flexible work from home options available.
Compensation: $21.00 per hour
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Covington, WA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none