Customer Service Representative
Full Time • 550 First Colonial Road, Suite 311
Benefits:
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
Do you love dogs? Do you enjoy providing 5-star service, care and peace of mind to customers - both two- and four-legged? Do you seek opportunities to grow and develop professionally? Do you want to be part of creating a positive, fun and collaborative team environment? This position offers a great opportunity for ambitious candidates to join our growing team at K9 Resorts of Virginia Beach, a multi award-winning, luxury Pet Hotel brand (http://www.k9resorts.com).
The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSRs purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.
Essential Job Functions:
- Fluent in Microsoft Office and well-versed in computer usage
- Willing/able to learn new computer programs easily
- Very customer service-oriented, with the ability to drive sales
- Able to use down time effectively
- Enthusiastically greets all customers coming into the building
- Performs check in/check out and reservation procedures in the POS system
- Accepts payment from customers
- Takes custody of four-legged guests and makes sure they are properly placed in the building
- Answers telephone, web, email and walk-in inquiries
- Works closely with owner in charge to handle small office tasks
- Provides tours of the facility to potential customers when necessary
- Provides personal playtimes for dogs when such a service is requested
- Takes dogs outside for elimination breaks
- Performs body checks on arriving guests to search for pre-existing conditions and/or injuries
- Has the ability to perform the following tasks at the request of the General Manager/Owner:
- Sanitation of all boarding and daycare accommodations
- Monitoring Daycare
- Bathing
QUALIFICATIONS:
Job Requirements:
- Must complete K9 Resorts Certification Program for a Customer Service Representative
- Customer service-oriented
- Some weekend hours are required
- Opening shift: Monday - Friday, 6am - 1:15pm; Saturday - Sunday, 7am - 1:15pm
- Closing shift: 1pm - 7:30pm
Education and Experience:
- High School diploma or equivalent
- Previous experience in an animal-related or hospitality field is preferred but not required
Technical Skills:
- Computer skills including knowledge of Microsoft Windows.
- Proficient written and spoken communication skills.
Personal Characteristics:
- Must be able to communicate with all types of people, remain calm, mediate and problem solve
- Must be of moral and ethical character
- High level of emotional intelligence
- Salesmanship personality and comfort
- Ability to multitask
- Strong ability to adapt to change and support company directives
- A 'Can-Do, It Is My Job' attitude
- Outgoing, positive, enthusiastic personality
- Must demonstrate a love for dogs
- Well-organized and efficient
The above statements are intended to describe the general nature and level of work being performed by the employee assigned this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Compensation: $14.00 - $15.00 per hour
Internationally Recognized, Multi Award-Winning Pet Care
At K9 Resorts Luxury Pet Hotel, we strive to provide the best pet care experience for your dog. We would like to take this time to thank you for your interest in our premier pet resort. Our love for animals can be traced back to 1999, when our Founders and CEOs, Steven and Jason Parker, were just 14 and 12 years of age.
Steven and Jason started their own pet sitting business called K-9 Guardians Professional Pet Sitting because they loved dogs, and the thought of earning a few extra bucks at such a young age was exciting to them. Later on, the young entrepreneurs realized they wanted to make pet care their careers and, in 2005, K9 Resorts Luxury Pet Hotel was born in Fanwood, NJ.
We’re proud to be internationally recognized and trusted for a variety of reasons, some of which include our:
- Flawless customer service
- Cage free luxury boarding
- Loving and caring staff
- State-of-the-art facilities
K9 Resorts stands out as a renowned name in the pet care industry, boasting a reputation built on quality assurance, customized care, and cutting-edge facilities. Numerous groomers, veterinarians, trainers, and other local pet professionals prefer K9 Resorts because they feel it appropriately accommodates pets' needs. Every pet has unique requirements, and the resort ensures individualized attention to create a comfortable, safe, and engaging environment for different breeds and temperaments.
The endorsement by professionals is considered the highest compliment any pet care facility can receive and is something K9 Resorts is enormously proud of. Veterinarians and trainers, with their expertise in animal care, recognize the high standard of care offered, translating their professional appreciation into personal patronage. The preference and recommendation by industry professionals symbolize a commitment to excellence and a promise to pet owners that their furry friends are in the most capable and caring hands. This trust and confidence placed in K9 Resorts' facilities and staff also speak volumes about its alignment with the industry's best practices and standards.
(if you already have a resume on Indeed)
Or apply here.
