Program Manager
Program: Milestones Community-Based Day Services (CBDS)
Location: Northampton, MA
Schedule: Monday-Friday, 9:00am–5:00pm
Salary: $50,000/yr
Lead with Purpose. Build Community Through Connection.
At ServiceNet’s Milestones program, we believe in the power of community-based experiences to enrich lives, spark creativity, and foster growth. Each day, individuals in our CBDS and School Transition services engage in relationship-building, cooking, arts, self-advocacy, music, yoga, sports, and community outings. Now, we’re looking for a Program Director who can guide this vibrant and meaningful work.
If you’re a collaborative, organized, and mission-driven leader who’s passionate about supporting people with disabilities—and ready to take on both the day-to-day operations and the long-term vision—this is your opportunity.
About the Role:
As the Program Director, you’ll oversee all aspects of Milestones’ CBDS and School Transition services—supporting staff, maintaining program excellence, managing referrals, and ensuring high-quality care that reflects our core values of dignity, inclusion, and respect. This is a hands-on leadership role requiring flexibility, creativity, and a commitment to accountability.
Role Summary:
Program Oversight & Planning
- Oversee day-to-day delivery of CBDS and School Transition services
- Develop program schedules, coordinate community-based activities, and ensure appropriate groupings and curriculum
- Facilitate weekly team meetings and guide team-wide communication and consistency
Leadership & Supervision
- Manage a team of 5+ direct support staff
- Provide regular supervision, support professional development, and lead trainings related to programming and service delivery
- Ensure supervisory coverage during all program hours and act as emergency response lead when needed
Service Coordination & Compliance
- Manage admissions, discharges, and ISP processes in coordination with DDS, schools, and families
- Oversee documentation including assessments, semi-annual reports, and HCSIS entries
- Monitor contract adherence, licensure standards, and service quality benchmarks
Operations & Communication
- Track attendance and support timely billing processes
- Collaborate with Director of Operations on budget development and compliance
- Maintain communication with families regarding logistics, events, and individual support
- Address facilities needs to ensure a safe, welcoming environment
Strategic Initiatives & Representation
- Participate in agency-wide committees and initiatives
- Represent Milestones at community events and within fundraising and marketing efforts
- Stay informed of trends and contribute to future service development
Minimum Requirements:
- Bachelor’s degree in Human Services or related field; or 5+ years of experience in Human Services
- At least 2 years of experience supporting individuals with disabilities and co-occurring needs
- Proven experience managing a team, including conducting training and leading team meetings
- Comfort with electronic records and program-level reporting
- Ability to work from both our Northampton and (eventually) Hadley locations as needed
Why Work With Us?
Because you believe in community, purpose, and potential. At ServiceNet, you’ll be part of a collaborative team making a daily impact—and supported by a mission-driven organization that values professional growth and meaningful work.
Benefits:
- Generous PTO (paid time off) package
- Mileage reimbursement
- Comprehensive health and dental insurance
- Life insurance and long-term disability coverage
- 403(b) retirement plan
- Tuition remission and assistance for eligible courses
- Public Service Loan Forgiveness (PSLF) eligibility
- Ongoing professional development and career advancement opportunities
- And more!
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over dedicated staff members, we work together to make a meaningful difference in the lives of others.
Learn more about ServiceNethttps://www.servicenet.org/ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 1,500 employees and 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
Not sure which job might be right for you? No problem! Email talent@servicenet.org to speak with a hiring manager today.
