Emissions Lane Tester and Customer Service
Customer Service (Full Time) • Midas Grafton 2383
Job Description
An Emissions Lane Technician is responsible for performing vehicle emissions tests to ensure compliance with state or local environmental regulations. This typically involves using specialized equipment to analyze exhaust emissions and determine if vehicles meet air quality standards.
Key Responsibilities
- Operate emissions testing equipment in accordance with state or local regulations.
- Inspect vehicles for readiness, including checking for malfunction indicator lights (MIL).
- Record test results and issue certifications or failure notices.
- Communicate results to customers in a professional manner.
- Perform basic maintenance and calibration on testing equipment.
- Maintain accurate records and follow safety/environmental guidelines.
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Requirements
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High school diploma or GED (minimum).
- Valid driver’s license.
- Ability to complete state certification or training program (varies by state).
- Strong attention to detail.
- Customer service skills.
- Basic mechanical aptitude (preferred but not always required).
The automotive customer service role acts as the liaison between customers and the service department. Responsibilities can range from answering inquiries and scheduling appointments to explaining repair needs and managing billing.
Key Responsibilities- Greet customers and assess their service needs.
- Schedule maintenance and repair appointments.
- Communicate vehicle issues between customers and technicians.
- Provide cost estimates and timelines for services.
- Handle warranty claims and service promotions.
- Answer phone calls and emails professionally.
- Resolve customer complaints or escalate as needed.
- Maintain service records and documentation.
- Greet customers and assess their service needs.
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High school diploma or GED (minimum).
Compensation: $18.00 - $23.00 per hour
Join Our Team
As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.
At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.
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