HVAC Technical Support Specialist & Trainer - NY
Full Time • Tss Associates Inc
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
- 401(k)
- Company car
HVAC Technical Support Specialist & Trainer
Location: Albany, NY (Capital District)
Territory: New York, Western Vermont & Western Massachusetts
Travel: 25%-50% (occasional overnight travel)
Position Type: Full-Time | Salaried
Salary: $75,000 – $85,000 based on experience
Company: TSS Associates, Inc.
Ready to Use Your HVAC Experience in a New Way?
Tired of crawling through attics, rooftops, and crawl spaces every day?
TSS Associates, Inc. is looking for an experienced HVAC technician who wants to take the next step in their career by helping support and train contractors across the region.
This position allows you to use your hands-on HVAC knowledge to solve real technical challenges and help other technicians succeed, while still staying connected to the field.
If you enjoy troubleshooting complex systems and sharing your knowledge with other technicians, this role offers a great opportunity to grow within the HVAC industry.
About TSS Associates
TSS Associates, Inc. is a well-established manufacturers’ representative agency serving the HVAC industry throughout New York and New England.
We work closely with contractors, distributors, and engineers to support leading HVAC manufacturers by providing product expertise, technical support, and hands-on training.
Our reputation in the industry is built on technical knowledge, responsiveness, and strong relationships with the contractor community.
What You'll Do
This role blends technical troubleshooting, contractor support, and HVAC training.
Technical Support
- Provide in-person and/or phone troubleshooting support to contractors and distributors
- Help diagnose system issues involving furnaces, boilers, heat pumps, and air conditioning systems
- Assist with product startup, configuration, and system optimization
Contractor Training
- Lead in-person training sessions for contractors and technicians
- Training classes typically range from 3–20 attendees
- Trainings are held during normal business hours at contractor shops, distributor locations, or training facilities
- Demonstrate installation, service, and troubleshooting best practices
Field Support
- Travel throughout the territory to assist with advanced technical issues
- Work directly with contractors on-site when additional support is needed
- Support distributor training events and product demonstrations
When not traveling, this role works from our Albany office providing technical support by phone and assisting with training coordination.
What We're Looking For
We’re seeking someone with real field experience who understands what HVAC technicians deal with every day.
Requirements:
-
5+ years of hands-on HVAC installation or service experience
- Strong troubleshooting knowledge of furnaces, heat pumps, air conditioning systems, and boilers
- Ability to clearly explain technical concepts to other technicians
- Comfortable speaking to small groups during training sessions
- Organized and self-motivated
- Basic computer skills (Microsoft Office, CRM systems)
- Valid driver’s license and willingness to travel within the territory
Preferred but not required:
- Hydronics / boiler experience
- Experience with high-efficiency systems
- Previous experience mentoring or training other technicians
What We Offer
-
Salary: $75,000 – $85,000
-
Company-provided service van
- Health insurance
- Retirement plan
- Company laptop and phone
- A supportive and experienced team environment
Travel Expectations
- Approximately 25%-50% travel within the territory
-
Overnight travel a few times per month
- Training sessions held during business hours
Interested in Joining Our Team?
Please send your resume to:
Ashley Ritz
TSS Associates, Inc.
📧 ashley@tssassociatesinc.com
TSS Associates, Inc.
📧 ashley@tssassociatesinc.com
Compensation: $75,000.00 - $85,000.00 per year
About Us
Our Services
In 2011, TSS was created by Steve Grady & Rich Sebast. Both Steve and Rich have experience with installation, service & selling of HVAC products throughout their careers.
With over 65+ years of knowledge combined, Steve, Rich, and their entire sales team, TSS provides a 360° service in an ever-changing industry.
Training
TSS strives to provide the highest quality of education and training for the Heating and Cooling industry ensuring the success of new and innovative products.
Sales
TSS ensures customers have a depth of knowledge about the products they sell. We strive to keep our customers educated on the features and benefits of our product lines.
Service
TSS focuses on both pre and post-sale services. We ensure customers are applying products properly as well as providing all technical assistance post-sale.
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