Customer Service Representative
Full Time • San Diego, CA
Replies within 24 hours
A successful local Farmers Insurance agency committed to delivering exceptional service and comprehensive insurance solutions is looking to expand their team. We are seeking an experienced customer service professional to join our dedicated team of service-oriented individuals. Our mission is to protect our clients’ homes, cars, businesses, and overall lives. If you are passionate about helping others and driving business growth, we want to hear from you.
As an experienced customer service professional at our agency, you will play a pivotal role in supporting our continued growth and enhancing customer satisfaction. In this results-driven position, you will boost your earning potential and forge lasting relationships within the community we proudly serve.
Responsibilities:
- Build and maintain strong, long-term relationships with clients and community members
- Provide personalized insurance solutions tailored to clients' needs
- Assist clients in understanding their coverage options and policy details
- Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, claim submissions, and billing verification
- Manage customer inquiries and deliver exceptional, prompt, and friendly service via phone, email, and in-person
- Become familiar with products, services, and systems. Stay informed about industry trends, products, and regulatory changes
- Contribute to agency success through promoting new business, cross-selling, and new initiatives
- Collaborate with team members to achieve sales targets and agency objectives
Qualifications:
- Must be licensed or willing to obtain insurance licenses
- Proven experience in sales and customer service, preferably in the insurance industry
- Strong communication and interpersonal skills
- Excellent organizational and time-management abilities
- Proficient in Microsoft Office Suite and CRM software
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills and attention to detail
- Successful background check
Compensation:
- Competitive salary with experience starting at $20-$25/hour plus commission and bonuses
- Potential for growth and advancement
Compensation: $20.00 - $25.00 per hour
You may recognize Farmers Insurance® as the brand that knows a thing or two because we’ve seen a thing or two. However, there’s so much more to discover about life at Farmers beyond our catchy commercials.
At Farmers, our ambition is to deliver peace of mind, innovating for customers whenever and wherever they need us. For more than 90 years, this mindset is what has helped make Farmers one of the largest insurers of vehicles, homes and small businesses in the United States.
We’re dedicated to nurturing a diverse and inclusive culture and giving back to the communities we serve. And the best part is, we’re always searching for talented people to join our teams! We have many remote and hybrid roles. Plus, we offer an inclusive suite of benefits to support our employees across various stages of life and career.
If you’re passionate about innovation, customer service, community impact, and a workplace that encourages you to bring your whole self to work, find the Farmers job opening that fits your ambitions and apply today.
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Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Schedule
Hands on Training
Evenings Off