Benefits:

401(k)
401(k) matching
Bonus based on performance
Company car
Competitive salary
Paid time off
Training & development

SERVPRO Team Shaw - Ranked #4 Fastest Growing Mid-Market Company in North Texas by Dallas Business Journal

SERVPRO Team Shaw is one of the largest SERVPROs in Texas and has grown from one location in 2019 to 30 locations today. We have grown 10x in the last 3 years and are looking to double in growth in near future. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction.

Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, Reconstruction and Capital Improvement Projects. If you have a sense of urgency, and want to grow with a company that has seen 10x growth over the last 2 years, look no further and apply today!

Do you love helping people through difficult situations?

Then don’t miss your chance to join our Franchise as Director of Mitigation.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”! We are seeking a highly skilled and organized Director of Mitigation to join our team. As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with the opportunity to learn and grow.

One of our key pillars is training and development and will transfer all the necessary knowledge to ensure we enable you with all the tools to be successful. Part of our learning path is ensuring we develop you at every stage of your career, including sponsoring various certifications and licenses, to help specialize your skillset. We have expanded to 4 markets nationally.

Position Summary: The Director of Mitigation at SERVPRO Team Shaw manages all facets of the Mitigation projects.You will also be responsible for staff development and management and implementation of all company policies and safety procedures. The Director of Mitigation will oversee project activities and service work within the geographic service locations of the Company. The expected schedule for this position is Monday through Friday, 8:00 am-5:00 pm with the possibility of evening and weekend work as required to meet company and client deadlines.

Overview:

The Director of Mitigation is responsible for leading the execution of restoration and mitigation projects with a focus on exceptional service delivery, operational excellence, and profitable growth. This role requires close collaboration with internal teams and external stakeholders including property owners, adjusters, and facility managers to ensure projects are delivered on time, within scope, and aligned with company standards.

Key Responsibilities:

Client Relationship Development: Build and maintain strong relationships with adjusters, property owners, and facility managers to generate and secure commercial restoration opportunities.
Project Execution: Oversee the development of scopes of work, estimates, and contract documentation to ensure efficient project launch and timely completion.
Cross-Functional Collaboration: Partner with the Regional Marketing Director and Operations Manager to align strategies, drive regional growth, and enhance service delivery.
Operational Oversight: Support and guide project managers to uphold quality standards, ensure customer satisfaction, and maintain compliance with operational procedures.
Process Management: Ensure consistent adherence to company protocols, industry regulations, and financial documentation standards.
Communication & Problem Solving: Serve as the central point of contact for clients, adjusters, and internal teams. Proactively address concerns, resolve issues, and make judgment calls when deviations from standard protocols are necessary to secure work or uphold client satisfaction.
Operational & Financial Oversight: Manage project change orders, maintain documentation, and ensure prompt invoicing and collections to support the company’s financial goals.
Cross-Functional Collaboration: Work closely with Regional Marketing and Operations teams to align efforts and contribute to broader regional growth objectives.
Risk & Delay Management: Conduct regular risk assessments across all project phases. Identify delays proactively and implement corrective strategies to maintain project timelines.
System & Procedure Execution: Effectively utilize all relevant company systems, including RFIs, budgeting tools, safety protocols, submittals, scheduling systems, forecasting tools, and subcontractor agreements. Ensure due diligence is completed at all phases.

Qualifications & Preferred Skills:

Minimum 5 years of experience in mitigation or related restoration work
Valid Driver’s License
Preferred Certifications: IICRC WRT, ASD, and FST
Ability to safely operate and maintain tools and equipment required for assigned scopes of work
Strong communication skills with the ability to work effectively with residents, adjusters, and internal teams
Solid trade knowledge related to mitigation work scopes
Proficient in Microsoft Office and the use of computers or tablets for field documentation
Preferred software experience: Sage or similar construction/project management platforms
High School diploma or equivalent required; Bachelor’s degree preferred
OSHA 30-hour certification preferred
Conversational Spanish skills are a plus

Compensation: $85,000.00 - $130,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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