Benefits:

401(k)
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance

Job Summary:

The Assistant Manager is a key member of the leadership team, responsible for supporting boutique operations, managing the Experience Guide team, and ensuring consistent guest service aligned with The NOW brand truths. This role directly supervises Experience Guides and assists the District General Manager in driving boutique performance, team development, and operational excellence.

Embrace a culture that promotes The NOW brand truths – LIVE IN THE NOW, KINDNESS IS MAGIC, CARE FOR THOSE WHO CARE FOR OTHERS, AUTHENTICITY ALWAYS

Why NOW

Competitive compensation + team bonuses
Health benefits including vision & dental
401K plan after 1 year
Paid time off
Career growth
Aesthetically inspiring work environment
Team member discounts
A positive, empathetic, and supportive team and company
An environment where diversity is celebrated

Responsibilities:

Supervise, coach, and motivate Experience Guides to deliver exceptional guest service
Lead daily front desk operations, including check-ins, appointment flow, retail sales, and boutique upkeep
Conduct team training and ongoing performance coaching in alignment with brand standards
Support team hiring, onboarding, and scheduling
Oversee enhancement and membership sales performance and support conversion efforts
Lead by example in retail, gift card, and membership sales
Ensure boutique presentation, cleanliness, and functionality reflect brand standards at all times
Address guest concerns and team issues with professionalism and positivity
Partner with General Manager on boutique events, community outreach, and cross-functional support
Maintain shift coverage, complete opening/closing duties, and support all operational checklists

Requirements:

Leadership or supervisory experience in a retail, spa, hospitality, or wellness environment
Passion for guest service, team development, and delivering elevated experiences
Ability to coach others while managing time effectively in a fast-paced setting
Strong communication, interpersonal, and problem-solving skills
Confidence using booking systems, POS platforms, and sales reporting tools
Availability to work evenings, weekends, and holidays

Must be a team player and lead by example

About The NOW

The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity, not a luxury. Designed to serve as an oasis from today’s fast-paced digital society, our goal is to offer high-quality, affordable massage services in a beautiful setting. After launching in 2015, The NOW quickly became LA’s hottest wellness destination for globe-trotting influencers and locals alike. With locations across the country and many more on the horizon, The NOW is redefining the industry standard for accessible wellness.

The Company is proud to be an equal opportunity employer.

Compensation: $30,000.00 - $45,000.00 per year

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products and signature design to cities all over the United States. For more information, please visit thenowmassage.com.

^{This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.}

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