Benefits:

Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development

Benefits/Perks

Competitive Compensation
Paid Time Off
Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively

Compensation: $35,000.00 per year

Arrow Systems, Inc. distributes a wide range of materials and equipment for the digital printing and cutting markets.

Arrow has pioneered many ground breaking technologies and has been a leader in the digital printing/cutting field for decades; providing digital printing solutions to the World market.

Arrow has given the most effective solutions to the world of digital printing, making dedicated efforts to take digital printing to great heights in various applications and industries, to include the direct print to Glass, Steel, Ceramics market.

With continued investments in training, research and development for over twenty + years with sales in over 100 countries, Arrow continues to lead the way with alliances in various industries carrying products from world leaders and inventors in their respective fields.

With offices across the world, we support our customers and educate the end users in embracing disruptive technologies, hand holding, true 24/7/365 support, throughout the learning curve.

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