Director of Operations
Department: Developmental Brain Injury Services (DBIS)
Headquarters: Northampton, MA
Full-Time
Starting Salary: $60,000–$62,000 (Based on Experience)
About the Role
ServiceNet is seeking a dedicated and mission-driven Director of Operations to join our Developmental Brain Injury Services (DBIS) Family Services Division. In this vital leadership role, you will provide operational and strategic support to DBIS residential programs, ensuring high-quality services for individuals with developmental delays and/or brain injuries.
Key Responsibilities
- Partner with the Vice President or Division Director to lead and improve program operations across the division.
- Manage logistics and planning for new residential admissions and transitions.
- Identify, set up, and oversee physical site operations for new programs, ensuring compliance with regulatory standards.
- Actively participate in Residential Services development initiatives and project work.
- Support Program Directors in licensing readiness, regulatory compliance, and follow-up on corrective actions.
- Provide fiscal guidance to help programs operate within budgetary constraints.
- Build and maintain strong relationships with internal teams and external partners.
- Foster a positive, inclusive work culture aligned with ServiceNet’s mission and values.
- Participate in the on-call leadership rotation.
- Perform other duties as assigned by the Vice President or designee.
Qualifications
- Demonstrated experience working with individuals with developmental delays and/or brain injuries
- Bachelor's degree in a related field preferred, or equivalent experience (minimum of 3 years full-time in a relevant role)
- 3–5 years of proven management experience in human services or related field
- Strong communication, organizational, and computer skills
- Valid driver’s license and an acceptable driving record
- Certification in Medication Administration (MAP)
Benefits:
- Generous PTO (time-off) package.
- Comprehensive health and dental insurance plans.
- Life insurance and long-term disability insurance.
- 403(b) retirement plan.
- Tuition remission for eligible classes.
- Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
- Opportunities for career development and advancement.
- And much more
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.
Join Us
Join us and become part of a caring community that helps others find joy and purpose. Apply today.
Learn more about ServiceNet https://www.servicenet.org/ ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 3,000 employees and over 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
