Lead Mitigation Technician

Location

Surrey

Type

Full Time

Benefits:

Company shirts
Company cell phone
RRSP matching after one year
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Vision insurance

Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?

Join the Paul Davis Team!
Our company's mission is to provide opportunities for great people to deliver best in class results. There is a path for career growth, promotions and your future. We will train you!

Lead Mitigation Technician
$26.00 - $35.00 per hour (depending on experience) + on-call bonus

The Lead Mitigation Technician position is a career in the property damage restoration industry, primarily responsible for leading a team of technicians who respond to emergency and property damaging situations. The Mitigation Leader has a drive to lead. Our team's professional approach ensures both the property and the customer are attended to, while prioritizing safety, efficiency, and property preservation.

RESPONSIBILITES:

Work safely in residential and commercial properties that have been damaged by fire, water, storm, and/or mold
Recruit and coach technicians both in the field and in the warehouse
Survey damage within the property
Evaluate and record damage to all items within the property
Manage cleaning process for both contents and structural damage
Demolition of structural damage to properties through the use of hand and power tools
Clean up assigned job sites after demolition
Perform initial site visits
Conduct moisture inspections
Set restoration equipment within guidelines
Complete notes of assigned jobs in our primary operating system (RMS)
Contact the customer of assigned jobs with ETA
Take photos of jobs assigned at start, completion, and throughout the process
Responsible for maintaining assigned vehicles and equipment
Responsible for unloading and reloading assigned vehicles with equipment
Keep equipment clean and organized in the shop
Responsible for recording your time and coding it to the job assigned
Successful completion of IICRC certifications as IICRC classes are offered
Assist in the development of new hires through on the job training
All other duties as assigned

Competency – Knowledge, Skills and Abilities:

Knowledge of technology (iPhone, iPad)
Customer Service Skills
Communication skills via phone and face to face
Computer skills
Ability to learn and operate our primary operating systems: RMS, Xactimate, Encircle and additional systems as requested
Ability to answer and communicate with customers over the phone and face to face
Ability to work independently
Ability to lead a team of Technicians
Ability to complete work on multiple jobs within the same time frame
Ability to participate in an on-call schedule
Ability to work within hazardous environments safely
Ability to safely operate hand and power tools
Ability to operate a company vehicle safely
Ability to represent the company culture through our Truth, Values, Vision, Mission, and 10 Serving Basics
Maintain a level of confidentiality

Required Education and Experience:

High School Diploma or GED required
Customer Service experience
1+ years of experience in a craft, trade, or manual labor position or equivalent schooling

Preferred Education and Experience:

2+ years of experience within the restoration industry

Physical Requirement:

Constantly moves about job sites
Constantly positions self to move about job sites; stairs, walkways, and crawl spaces
Occasionally ascends and descends a ladder to complete jobs
Must be able to observe and perceive information on a computer and documents
Must be able to communicate and converse with customers over the phone and face to face
Frequently will lift up to 60lbs
Ability to safely operate a company vehicle

Make an impact now: Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!

Reasonable Accommodation for Disability:

Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

Disclaimer:

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Compensation: $26.00 - $35.00 per hour

Paul Davis Restoration of Surrey BC

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.