Customer Experience Specialist
Full Time • Westminster
Benefits:
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Wellness resources
About The Opportunity
The Customer Experience Specialist, or Camp Scout, reports to the Camp Manager and contributes to our mission by embracing our mission of “Making Dogs Happy”. The Camp Scout will support the local Camp Manager to represent Camp Bow Wow's brand both in Camp and throughout the community. This role is customer service-based and requires the ability to maintain customer relations, limit retention, and communicate effectively to ensure the best customer experience.
Primary Responsibilities
- Marketing-Specific:
- Promote Camp Bow Wow to increase sales and customer visits, while limiting customer turnover and producing effective results.
- Manage customer feedback platforms. Work with management to establish cause, formulate responses, and create a suitable action plan toward finding a solution.
- Monitor and review enrichment feedback with clients
- Manage local marketing efforts and social media platforms.
- Research advertising opportunities to positively promote Camp.
- Attend local marketing events. Coordinate and host on and off-site.
- Establish partnerships with local businesses and dog parks to maintain relationships.
- Manage marketing vendors, costs, and budget.
- Create marketing materials through company platforms.
- Camp-Specific:
- Communicate promotions and upcoming events effectively to Camp employees.
- Provide constructive feedback to Camp employees
- Actively participate and present as needed in staff meetings.
- Consistently interact with every Interview customer to educate about Camp, sell First Day Packages and answer any questions.
- Maintain Interview Scheduling.
- Meet sales goals and objectives.
- Communicate effectively and promote a positive, team environment.
- Maintain a healthy and safe environment for Campers, by following all Camp Specific policies and protocol to a fault.
- Provide exceptional customer service when assisting or covering Front Desk.
- Be attentive to customers’ needs, engage in conversation and interact with Campers.
- Address minor customer concerns.
- Provide the best customer service experience to Campers and customers
- Various Camp Counselor tasks:
- Front desk shifts 1-2 shifts a week
- Care for dogs of all breeds and sizes.
- Monitor, maintain a clean environment and manage dog behavior while in play areas
- Engage in one-on-one Enrichment services with the Campers and provide Customer Feedback. Play fetch, run sniff & seek activities, and snuggle sessions!
- Clean and maintain kennel, play and common areas.
- Feed dogs and administer medications.
- Perform bathing and grooming services including baths, nail trimmings, ear cleanings, etc.
A Strong Candidate Will Have
- A genuine love for dogs
- Time management skills
- Flexible availability
- Ability to work in a fast-paced, team environment
- At least 18 years of age or older
- Authorized to work in the United States
Physical Requirements
- Ability to lift or carry 40+ lbs.
- Ability to push or pull up to 40+ lbs.
- Ability to reach overhead
- Ability to reach at or below shoulder level
- Ability to control and withstand resistance from dogs of all sizes on leash
- Ability to walk or stand for long periods of time
- Ability to squat and kneel
- Ability to see, hear, and communicate verbally
Compensation & Benefits
-
Hourly Range:
- $18.09 to $18.27 hourly
- Variable compensation through monthly commission earnings & sales incentives
-
Job Type:
- Full-Time (30+ hours per week)
- Part-Time (29 hours or less per week)
-
Benefits: (dependent on Full Time or Part Time Employment Status)
- Bring your dog to work with you!
- Eligibility to participate in medical, dental, vision, and other voluntary benefits plans through Propelled Brands on the 1st of the month following your start date
- Eligibility to participate in Company’s 401(K) plan through Fidelity & Propelled Brands Inc.
- Vacation Time Accrual
- Year 1-4: Up to 120 hours accrued bi-weekly
- Years 5-9: Up to 160 hours accrued bi-weekly
- Years 10-14: Up to 200 hours accrued bi-weekly
- Years 15+: Up to 240 hours accrued bi-weekly
- Sick Time allowance as required by federal, state, or other company policy
- Company Recognized Paid Holidays
- Employee discount at Camp Bow Wow
About Us
Camp Bow Wow® is North America’s largest pet care franchise and is a subsidiary of Propelled Brands, a recognized leader in the franchising industry, positioning Camp Bow Wow for robust growth backed by a proven model aimed at success. Camp Bow Wow has ranked in Entrepreneur’s Franchise 500 list for 10 consecutive years and was named to Denver Business Journal’s Top Workplaces in 2020. For over 20 years, we’ve proudly offered dogs a safe place to play while simultaneously providing socialization, exercise, and TLC from Certified Camp Counselors®. With over 200 locations, dogs visit a Camp Bow Wow more than 5 million times a year where they enjoy our premier doggy day care, boarding, grooming and training services. Join our “Houndquarters” team in Westminster, Colorado and be a part of creating a better world for pets while achieving our mission of Making Dogs Happy!
We are also committed to giving back to the communities we serve by helping sick and injured dogs in need through our Bow Wow Buddies Foundation®! Learn more about our charitable efforts by visiting www.bowwowbuddies.com.
Equal Opportunity Employer
Camp Bow Wow® is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Compensation: $18.09 - $18.27 per hour
We are Propelled Brands™.
Our family of brands includes FASTSIGNS®, MY SALON Suite®, and Camp Bow Wow®, all of which have found tremendous success in their respective industries.
- FASTSIGNS® is the leader in the $29 Billion sign industry.
- MY SALON Suite® is a principal leader in the rapidly growing salons and beauty services sector and are on the way to becoming one of the nation’s largest salon suite franchisors.
- Camp Bow Wow® is a leading franchise brand in the rapidly growing pet care industry with over 200 franchise locations in 40 states and Canada.
With our resources, guidance, and support, they are all poised for even brighter futures after joining Propelled Brands.
Propelled Brands values diversity and inclusion because it brings richness and strength to our business. We envision diversity as encompassing an individual’s unique characteristics and experiences, including not only race, gender, ethnicity, age, religion, disability, national origin, and sexual orientation, but also personality, gender expression, military status, mental health, educational and career backgrounds, and other life experiences. We know that supporting and building diversity is the right thing to do for our employees, our franchisees, our franchisees’ teams, and our stakeholders.
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Medical Insurance
Multiple choices, prescription coverage, HRA, FSA
Retirement Savings
401k with company match up to 6%
Paid Time Off
Holidays, Personal Days, Volunteer Days, Paid Parental Leave, PTO
Voluntary Benefits
Vision, Dental, and Pet Insurance Options
Disability and Life Insurance
Company paid Life Insurance and Long Term Disability. Short Term Disability and Supplemental Life insurance options available
Engagement Activities
Team Week, Departmental Events, Holiday Fun Events, Annual Engagement Survey with action items
Discount Programs
Discounts on movie tickets, hotels, cruises, concerts, and so much more
Wellness Activities
Physical, Mental, Social, Financial, Developmental activities