Design Consultant — Estimator, Project Manager & Closer for Home Remodeling

• Lead in-home and virtual consultations to understand goals, constraints, and priorities.
  
  
• Present design solutions using curated sample materials (countertops, cabinet finishes, tile, hardware, etc.), recommend finishes and options aligned to style and budget, and document selections directly in the CRM.
  
  
• Apply consultative selling techniques to build rapport, address objections, present value, and close sales during the consultation when appropriate.
  
  
• Explain financing options, payment structure, and warranty coverage; assist clients with pre-qualification or lender introductions when requested.
  
  

• Create and maintain a pre-construction checklist and project timeline for each sold job (material lead times, procurement list, critical milestones).
  
  
• Place and track material orders for long-lead items and confirm delivery windows; escalate vendor issues early to avoid delays.
  
  
• Schedule and coordinate subcontractors, inspections, and required permits; verify insurance and license documentation for all trades.
  
  
• Produce concise project handoff packets for operations that include scope, selections, vendor invoices, deposit receipts, drawings, and special instructions.
  
  
• Monitor start-to-finish tasks through the CRM, confirm start dates with clients and operations, and remain the primary client contact until turnover.
  
  

• Document all scope items, allowances, and client decisions clearly in ServiceTitan (or equivalent); attach photos, vendor quotes, and permit records.
  
  
• Log and process change orders promptly, communicate cost and schedule impacts to the client, and ensure accurate billing and commission treatment.
  
  
• Participate in pre-install checks and punch-list reviews; maintain attention to finish quality and client satisfaction.
  
  

• Track KPIs such as estimate-to-close ratio, average contract value, same-day close rate, on-time starts, change-order response time, and customer satisfaction.
  
  
• Provide constructive feedback to leadership on pricing, supplier performance, product availability, and market trends.
  
  
• Maintain current product knowledge and participate in training (sales, product lines, and systems).
  
  

• Be a driven, self-motivated team player who takes ownership of individual targets and contributes positively to team goals.
  
  
• Demonstrate consistent discipline in follow-through: timely CRM updates, prompt client responses, and reliable appointment attendance.
  
  
• Meet and maintain assigned performance goals and KPIs as agreed with management. Performance goals will be clearly communicated and reviewed regularly.
  
  
• Participate in a required weekly team meeting to review pipeline, scheduling, vendor issues, and best practices. Attendance and active participation are mandatory.
  
  
• Participate in a required weekly one-on-one KPI evaluation with your manager to review performance metrics, set immediate priorities, and identify development or support needs.
  
  

• Proven track record in consultative selling and closing in residential remodeling, renovation, or related fields.
  
  
• Strong project management experience: scheduling, procurement, subcontractor coordination, permitting, and client communication.
  
  
• Estimating proficiency required; practical experience with ServiceTitan or similar CRM/PM systems. Xactimate experience is beneficial but not the primary focus.
  
  
• Solid working knowledge of construction methods, finishes, and installation sequencing (kitchens, baths, cabinetry, countertops, tile, flooring).
  
  
• Excellent written and verbal communication; professional presentation skills; ability to build trust quickly with homeowners.
  
  
• Highly organized, detail oriented, and comfortable managing multiple projects in parallel.
  
  
• Reliable transportation and valid driver’s license required.
  
  
• Preferred: Interior design, construction management, or related degree/certification. Demonstrated history of closing significant annual sales preferred (example KPI: ability to generate and close $1,000,000+ in annual sales or equivalent).
  
  

• 3+ years in home-improvement sales, design consulting, project coordination, or estimating roles (preferred combination of sales + project management).
  
  
• Degree or certification in Interior Design, Construction Management, Business, or equivalent experience preferred.
  
  

• Compensation: Commission-based, tiered commission structure (percentages and bonus mechanics are defined in the employee compensation plan).
  
  
• Bonuses & Incentives: Same-day close, referral, and upsell bonuses as specified in company compensation policy.
  
  
• Perks & Tools: Company-provided tablet with ServiceTitan access and mobile data plan, sample kit budget, sales and product training, and reimbursable business mileage or company car stipend per policy.
  
  
• Clawback Policy: Commissions and bonuses tied to a job will be reversed if a job cancels or a deposit is refunded within the company’s specified cancellation window.