Benefits:
- Competitive salary
- Health insurance
- Training & development
Reports To: General Manager or Owner
"A mind built for excellence. A spirit built for service."
What does a Restoration Project Manager (RPM) with Paul Davis do?
- Celebrate completion of projects with a team of skilled tradespeople, homeowners grateful to be back in their homes, and your Paul Davis team members
- Improve your community by serving others
- Continuously learn about improving results and setting proper expectations of others
- Learn new things daily about construction and building homes
- Have fun and be part of a growing business!
RPM's work with owners and sub-contractors after traumatic events such as a fire or flood to clean up and repair damage to residential and commercial property. As a RPM, you will manage the renovation, as well as control and communicate the budget effectively. This means you will spend a good deal of time in the field to see your projects get completed properly.
Why The Team Needs You? Serving others in their time of need is not easy. We will need you to build foundational relationships based on trust, actively listen, and find ways to manage a team to complete projects successfully. We also want a fun personality that enjoys getting results.
Why Join The Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider – our Restoration Project Managers are on the front lines of restoring their communities by leading others to complete construction projects on budget and up to the industry standard. You will have the autonomy after training to control your schedule and continually seek learning opportunities that will improve your skill set.
Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.
Vision: To provide extraordinary care while serving people in their time of need.
Mission: To provide opportunities for great people to deliver Best in Class results.
Team Compensation and Benefits:
- Ongoing Leadership Development Program and industry events
- One on One mentorship
- Access to Paul Davis University and regular training opportunities
- Cell phone and computer provided by company
- Company vehicle and gas reimbursement
- PTO and sick days with flexible schedule
- Base commission on projects completed. Our current RPM's yearly pay range from $65,000 to $75,000 depending on their production. No limit to earning potential.
Team Qualifications (Requirements):
- IICRC Certification in Water, Fire & ASD
- Licensed Mold Contractor - TDLR
- 2 years leading a team of 4 or more direct reports
- Ability to lead and develop team
- Sound planning and organizational skills
- Excellent communication and presentation skills
- Bachelor’s Degree or equivalent relevant experience
- Xactimate expertise
- Restoration processes: A solid understanding of mitigation and reconstruction processes for various types of damage, including water, fire, and mold.
- Insurance claims: Knowledge of the property insurance industry and the overall claims process.
- Subcontractor management: Coordinating and overseeing subcontractors and vendors effectively.
Construction project management experience is welcomed if willing to learn a new process. If limited experience but you meet all qualifications, we will invest in your training.
Overall Duties Include:
- Work directly with mitigation team to contact client and be on-site within 24 hours whenever possible.
- Find and validate client’s needs to facilitate a 9 or 10 rating on the Net Promotor Score (NPS) based on client’s willingness to recommend us to friends and family when work is complete.
- Set expectations with clients regarding the next steps and overall process of a Restoration project. Use applicable company selling documents to validate.
- Obtain (where applicable) and ensure collection of all work authorization and other documentation from clients for all services.
- Create and communicate the required payment schedule.
- Generate and submit client invoices based off agreed upon payment schedule.
- Monitor and participate in the collections of all accounts receivables (AR) from Customers and Insurance companies.
- Validate and ensure a 3-D scan is completed with Production Coordinator
- Ability to scope, gather required information needed, and work with estimators to complete the final scope of work, including preparing change orders and/or supplements on all projects.
- Contour reconstruction work orders in RMS that achieve desired margins goals.
- Create and communicate overall project schedule for all services, including when applicable, a pre-construction meeting, communication plan, sequencing, timing, master scheduling, and trades assignments.
- Daily monitor & maintain all documentation of onsite visits, project updates, compliance tasks, progress dates, and notes in RMS.
- Communicate and collaborate with Production Coordinator to schedule PD technicians.
- Daily supervise PD technicians & Subcontractors to ensure daily goals are met that follow the labor & material budgets.
- Maintain professionalism with project conditions: (i.e.: workmanship, homeowner relationships, safety, cleanliness, and trades people conduct).
- Coordinates, monitors, and supervises client experience (NPS) on a day-to-day basis.
- Maintain communication and build trust with Adjuster throughout each project.
- Manage punch list items through to completion, obtain certificate of completion / satisfaction (COC/COS), and collect all final payment from customers.
- Deliver job file for closing.
Secondary Duties:
- Maintain a strong field presence, while balancing the necessary desk work required for admin when in doubt, be in the field.
- Participate in on call rotation.
- Professionally handle and resolve all complaints in a timely fashion.
- Secure necessary permits and inspections.
- Validate jobsite readiness for upcoming trades by giving direction on necessary materials to have on-site.
- Ensure that all Warranty work on an ongoing basis is completed as it arises.
- Recruit, on-board, and retain necessary levels of subcontractors and vendors to complete projects in a timely fashion.
- Manually work alongside crews as the need arises.
- Provide input to other management based on observations from the field
- Learn and work with Priority Management principles to create default schedules for your own time that properly allocate slush time.
- Follow all other company policies and procedures as communicated in the All-Team Handbook(Employee Handbook)
High Level Job Responsibilities Include:
- Participate in marketing and business development as the need arises.
- Participate in emergency services when an “All Hands-On Deck” scenario arises.
- Participate in ongoing problem solving and practicing continuous improvement of the department and company.
- Participate in Paul Davis social events, Goal Setting and Review, All Team Meetings and as many other opportunities as possible to engage with the rest of the team.
Hours:
- This is a full-time position.
- Hours required will vary and will often require travel to customer locations typically within a couple hour radius of the home office.
Skills Desired of Team Member:
- Self-motivated to get results
- Loves working with clients and tradesman
- Effectively schedules ahead while maintaining flexibility
- Thrives under high performance environments
- Excellent interpersonal skills
- Is succinct and professional with written communication
- Loves to work hard
- Enjoys taking care of others
Physical Requirements:
- Able to lift 50 pounds and carry at least 20 feet
- Able to carry, set and climb a 20-foot ladder up 2 stories.
- Able to climb 2 flights of stairs while carrying 30 pounds.
- Able to traverse water, fire, and smoke damaged flooring
Compensation: $65,000.00 - $75,000.00 per year
Paul Davis Restoration of Waco-Killeen TX
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Company Website: pauldavis.com
(if you already have a resume on Indeed)