All Jobs
All Jobs
ServiceNow Solution Developer/Architect Fully Remote - US

ServiceNow Solution Developer/Architect

Full Time • Fully Remote - US
Job Title: ServiceNow Solution Architect
Duration: 12+ Months
Location: Remote

Notes
Looking for ServiceNow Solution Architect, hands on experience with multiple modules.
Must Have Skills – ServiceNow 10+ years
Skill 1 – Yrs of Exp – ITSM
Skill 2 – Yrs of Exp – ITOM
Skill 3 – Yrs of Exp – CSM
Skill 4 – Yrs of Exp - ServiceNow Solution Architect
Mandatory if Applicable
Domain Experience (If any ) –
Must have Certifications –
If Yes – provide dates , details of account/project

Location -
Onsite Requirement  - No
Number of days onsite -
If Onsite – Office Address –

ServiceNow Solution Architect
Job Summary:
We are seeking a highly skilled ServiceNow Solution Architect with 10+ years of experience in designing, developing, and implementing ServiceNow solutions. The ideal candidate will have a deep understanding of ServiceNow architecture, ITSM, ITOM, CSM, and other key modules. This role requires extensive experience in solution design, platform governance, integrations, and automation, ensuring optimal performance and scalability. The Solution Architect will work closely with business stakeholders, technical teams, and leadership to deliver enterprise-grade solutions aligned with business goals.

Key Responsibilities:
Solution Design & Architecture
• Lead the design and architecture of ServiceNow solutions, ensuring alignment with business and IT strategies.
• Define technical standards, best practices, and governance models for ServiceNow implementations.
• Architect scalable and maintainable solutions across ITSM, ITOM, CSM, HRSD, SecOps, GRC, and other modules.
• Provide architectural guidance for custom applications and enhancements within ServiceNow.
Development & Implementation
• Oversee the design and development of workflows, business rules, UI policies, and client scripts.
• Ensure optimal performance, security, and compliance in ServiceNow implementations.
• Lead ServiceNow upgrades and migrations, ensuring minimal business impact.
• Design custom integrations with third-party applications using REST, SOAP APIs, Integration Hub, and MID Servers.
Stakeholder Collaboration & Leadership
• Work closely with business stakeholders, developers, administrators, and leadership teams to gather requirements and translate them into technical solutions.
• Provide technical leadership and mentorship to development teams.
• Conduct architectural reviews, impact assessments, and design validation.
Platform Governance & Performance Optimization
• Establish and enforce governance policies to ensure ServiceNow best practices.
• Perform platform health checks, performance tuning, and optimization.
• Ensure compliance with ITIL and enterprise architecture frameworks.
Operational Excellence & Innovation
• Drive automation and AI-driven enhancements to improve ServiceNow efficiency.
• Stay up to date with ServiceNow releases, features, and industry trends, recommending innovations.
• Conduct periodic service reviews and post-implementation evaluations.

Required Qualifications & Experience:
ServiceNow Expertise
• 10+ years of experience in designing and developing ServiceNow solutions.
• Strong expertise in ITSM, ITOM, CSM, HRSD, GRC, SecOps, and custom applications.
• In-depth knowledge of Common Service Data Model (CSDM), CMDB, Discovery, Event Management, and Service Mapping.
• Hands-on experience with ServiceNow scripting (JavaScript, Glide API, Business Rules, Script Includes, UI Policies, Client Scripts, and Flow Designer).
• Experience in ServiceNow integration with external systems (REST, SOAP, LDAP, SSO, MID Server, and Integration Hub).
• Deep understanding of ServiceNow security, access controls, and data privacy best practices.
Technical & Architecture Skills
• Experience in enterprise architecture, cloud computing, and SaaS platforms.
• Strong understanding of Microservices, APIs, and modern integration strategies.
• Familiarity with DevOps, CI/CD, Agile, and ITIL methodologies.
• Performance optimization experience in large-scale ServiceNow implementations.
Soft Skills & Work Environment
• Strong communication and stakeholder management skills.
• Ability to translate business requirements into technical solutions.
• Leadership and mentoring capabilities for guiding development teams.
• Analytical mindset with problem-solving and troubleshooting skills.

Preferred Certifications:
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) – ITSM, ITOM, CSM, HRSD, SecOps, or GRC
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Technical Architect (CTA) (Preferred)
• ITIL v4 Certification (Preferred)

This is a remote position.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





(if you already have a resume on Indeed)

Or apply here.

* required fields

Location
Or
Or

U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Form CC-305
OMB Control Number 1250-0005
Expires 4/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.