Payment Services Specialist
Full Time • Costa Mesa
Benefits:
- 401(k)
- Bonus based on performance
- Health insurance
- Paid time off
- Vision insurance
Payment Services Specialist
Seeking a skilled Payment Services Specialist to join our team. The ideal candidate will have strong communication skills, an understanding of billing and accounting principles and an understanding of credit and debit. Effective in problem solving, analyzing payment performance and reconciling account statements. Experience with CRM usage, knowledge of debt settlement processes.
Seeking a skilled Payment Services Specialist to join our team. The ideal candidate will have strong communication skills, an understanding of billing and accounting principles and an understanding of credit and debit. Effective in problem solving, analyzing payment performance and reconciling account statements. Experience with CRM usage, knowledge of debt settlement processes.
Responsibilities:
- Handle daily calls to and from customers to address and resolve payment issues
- Manage pipeline of assigned clients
- Adjust monthly ACH payments to align with client's ability to pay
- Maintain and update accounts for accurate record keeping
- Use of CRM to review notes and alerts regarding clients
- Ability to provide estimates and exact payoff amounts
- Review documents uploaded in CRM or email inboxes
- Thoroughly explain transactions listed on monthly account statements
- Other duties as assigned to address payment services needs
Requirements:
- Experience as a Payment Services agent or similar role in debt settlement industry
- Knowledge of debt settlement processes
- Familiarity use of CRM software for tracking and monitoring clients
- Ability to engage in effective customer service interactions
- Effective communication and problem-solving skills
- Ability to calculate figures for accurate payments
Compensation: $19.00 - $25.00 DOE
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Opportunities for advancement
- Paid time off
Compensation: $19.00 - $25.00 per hour
About Us
Our founders come into Swift with over 20 year experience in this industry and many other financial verticals. Their business acumen in debt resolution, debt settlement, financial coaching and finance fields allowed them to build a company that focuses on relieving the financial burden you are carrying.
We have invested in getting the best talent in this industry to serve your needs. Swift’s philosophy is simple, we have a responsibility to help people achieve financial liberty. Swift has designed several program paths in which most of our customers will be able to participate in.
(if you already have a resume on Indeed)