Rone and Associates - Allstate Insurance
Senior Customer Service Team Member
Full Time • Ozark
Responsive recruiter
Benefits:
- Weekends off
- Bonus based on performance
- Health insurance
- Paid time off
- Training & development
- 401(k) matching
Senior Customer Service Team Member
Location: In-office Monday–Friday, 8:15 a.m.–5:00 p.m. (1-hour lunch)
Hybrid Eligibility: Work from home 2 days per week after 1 year of employment
Compensation: $25.00–$28.50 per hour + Commission & Performance Bonuses
Benefits: Health coverage, PTO, Paid Holidays, and a 3% employer match after one year
Requirements: Property & Casualty insurance license and 2 years of Property & Casualty experience.
Hybrid Eligibility: Work from home 2 days per week after 1 year of employment
Compensation: $25.00–$28.50 per hour + Commission & Performance Bonuses
Benefits: Health coverage, PTO, Paid Holidays, and a 3% employer match after one year
Requirements: Property & Casualty insurance license and 2 years of Property & Casualty experience.
About the Role
We’re looking for a dedicated, customer-focused, and ethical professional to join our growing agency as a Senior Customer Experience Team Member.
We’re looking for a dedicated, customer-focused, and ethical professional to join our growing agency as a Senior Customer Experience Team Member.
This isn’t just another customer service position — it’s a chance to lead, mentor, and make a measurable impact. You’ll serve as a role model for both performance and professionalism, helping customers and teammates alike while driving agency growth and excellence.
As part of our Customer Experience Team, you’ll shape how we connect with clients, improve our processes, and embody the values that make our agency stand out.
What You’ll Do
- Conduct 3–4 onboarding or annual insurance reviews weekly
- Generate 15+ household quotes per week (Allstate & brokered policies)
- Quoting, communicating and writing commercial insurance policies
- Maintain 100% completion of client to-do items
- Lead 5+ team training sessions per month
- Handle premium increase calls with appropriate customer education and retention strategy
- Mentor and develop junior team members
About the Company
Our mission is simple: to protect customers financially from unexpected losses.
We believe insurance is more than policies and premiums — it’s about people, trust, and peace of mind.
Our mission is simple: to protect customers financially from unexpected losses.
We believe insurance is more than policies and premiums — it’s about people, trust, and peace of mind.
At our agency, we foster a fun, family-oriented culture where everyone looks out for one another’s best interests. Our team is known for being kind, knowledgeable, and professional, and our customers consistently rave about the service they receive.
We take pride in answering calls quickly — often on the first ring — and resolving concerns on the first call, because every customer deserves fast, caring, and effective support.
Join a team that’s Dedicated. Customer-Focused. Ethical. and make a difference every day.
Compensation: $60,000.00 - $70,000.00 per year
(if you already have a resume on Indeed)
Or apply here.
Career advancement in a growing field
With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement. Plus, the industry continues to evolve and provide new careers paths in sales, customer service, analytics, digital marketing, technology, and more. (Source: investprogram.org)
Flexibility
Insurance can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but may offer flexible schedules and great office culture. In a U.S News and World Report article featuring 'Best Jobs of 2020,' Insurance Agent ranked #2 on their 'Sales & Marketing Jobs' list. (Source: investprogram.org)
Make a Difference
Independent agents are pillars in their communities and active in local organizations, sponsoring sporting teams or supporting charities. Insurance offers you the chance to make a career out of helping individuals when they suffer a loss and need assistance. (Source: investprogram.org)
Job Security
Things change but insurance is here to stay. People will always need it for their car, home, business, travel, and more. The insurance industry touches all aspects of life - and that will not change. (Source: investprogram.org)