Healthcare Front Office Admin
Washington DC
Future Opening: Healthcare Front Office Admin
Full Time • Washington DC
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Wellness resources
Front Office Administrator
Be the First Connection to Care
At Paving the Way MSI, you will do more than answer phones and greet visitors—you will help create a welcoming, professional, and supportive experience for the children, families, and community members we serve.
As a Front Office Administrator, you are often the first person someone meets when they contact our organization. Your ability to create a positive experience, provide exceptional customer service, and keep daily operations running smoothly plays an important role in supporting both our consumers and clinical teams.
Whether you are assisting a family seeking services, helping a clinician stay organized, or ensuring office operations run efficiently, your work helps create an environment where people feel supported, respected, and connected to care.
Why Team Members Choose PTWMSI
✓ Meaningful Work That Impacts Individuals and Families
✓ Collaborative and Supportive Team Environment
✓ Opportunities for Professional Growth and Development
✓ Mission-Driven Organization Serving Diverse Communities
✓ Ongoing Training and Skill Development
✓ Opportunity to Work Alongside Behavioral Health Professionals and Community Leaders
Health & Wellness Benefits
✓ Medical, Dental, and Vision Insurance with Employer Contributions
✓ Employee Assistance Program (EAP) for Counseling, Financial, and Legal Support
✓ Employer-Paid Life Insurance
✓ Flexible Spending Accounts (Medical and Dependent Care FSA)
✓ Health Savings Account (HSA) Options
Financial Benefits
✓ Competitive Salary
✓ 401(k) Retirement Plan with Employer Match
✓ Eligibility for HRSA Student Loan Repayment Programs (Position Dependent)
Time Away From Work
✓ Strong focus on Work-Life balance
✓ Strong focus on Work-Life balance
✓ Generous Paid Time Off
Recognition & Workplace Culture
✓ Motivosity Recognition & Rewards Program
✓ Lifestyle Spending Account (LSA)
✓ Mission-Driven, Supportive Team Environment
✓ Lifestyle Spending Account (LSA)
✓ Mission-Driven, Supportive Team Environment
What You'll Do
As a Front Office Administrator, you will help ensure a positive experience for consumers, visitors, and staff while supporting the daily operations of the organization.
You will:
• Welcome and assist visitors, consumers, families, and staff in a professional and friendly manner
• Manage incoming phone calls, emails, and general inquiries
• Schedule appointments and support calendar management
• Maintain accurate records and perform data entry tasks
• Assist with office organization, filing, and administrative support activities
• Coordinate office supplies and support daily office operations
• Support special projects, meetings, and organizational events
• Collaborate with team members to improve processes and enhance the consumer experience
• Maintain professionalism, confidentiality, and excellent customer service at all times
Required Qualifications
• High School Diploma or equivalent
• Strong communication, customer service, and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office and common workplace technology
• Ability to work independently and collaboratively as part of a team
Preferred Qualifications
• Experience in a front office, administrative, customer service, or healthcare setting
• Experience scheduling appointments and managing calendars
• Experience working with electronic records or database systems
• Experience supporting behavioral health, healthcare, nonprofit, or community-based organizations
Join a Team That Makes a Difference
At Paving the Way MSI, we believe every interaction matters. As a Front Office Administrator, you will play an important role in creating a positive experience for the individuals and families we serve while helping support a mission dedicated to strengthening communities through behavioral health and supportive services.
If you are organized, customer-focused, and passionate about helping others, we encourage you to apply and become part of our team.
Compensation: $45,000.00 - $55,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Mental health affects how we think, feel and act. Paving the Way MSI's mental health programs will identify positive strategies to aid in your ability to handle life stresses, relate to others, and make positive choices.
Licensed clinicians will work in collaboration with clients to meet life’s obligations and challenges by developing coping strategies and plans that are realistic and practical within the client’s lifestyle. We believe everyone needs support and PTWMSI will provide the counseling and resources needed to get you on track with positive choices.
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