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Floor Manager Dallas

Blue Collar Services

Floor Manager

Full Time • Dallas

Floor Manager

Location: Dallas-Fort Worth, TX (On-Site, Full-time)
Employment Status: Full-time
FLSA Status: Non-Exempt

Position Summary

Join Fresh Air, a growing residential HVAC business, to lead dispatch, booking, and customer service representative (CSR) teams, driving operational excellence and exceptional customer experiences. As a Floor Manager, you’ll enforce high standards, coach with purpose, and oversee complex field projects, ensuring alignment with our mission of delivering world-class home service solutions. Contribute to our vision of achieving a 4.9+ star rating with over 10,000 Google reviews and servicing 100,000 customers by 2030.

Why Join Us?

  • Leadership Impact: Shape team performance and customer satisfaction in a dynamic, growth-focused company.

  • Career Growth: Access ongoing training and opportunities to develop leadership skills.

  • Supportive Culture: Work with a team committed to honesty, integrity, and putting others first.

  • Benefits: Uniforms and a take-home company vehicle provided.

Core Values

  • Ethics: Honesty, integrity, transparency, strong work ethic.

  • Growth: Continuous improvement in all aspects of life.

  • Others First: Decision-making with customers and team in mind.

Key Responsibilities

Performance Management

  • Achieve booking KPIs: PPC (60%+), Google LSA (65%+), Organic (75%+), Thumbtack (60%+), META (45%+).

  • Maintain cancel/reschedule rate under 15%.

  • Audit all leads daily to ensure accuracy and follow-through.

Team Oversight and Floor Leadership

  • Manage CSRs, dispatch, and routing teams, ensuring daily floor schedule and coverage.

  • Track individual performance and step into roles as needed.

  • Maintain prompt field-office communication via WhatsApp.

Hiring, Training, and Development

  • Lead onboarding and training for new hires.

  • Conduct weekly 1-on-1s and daily huddles.

  • Promote and train a Floor Assistant Manager within 90 days.

  • Assign weekly training blocks to enhance team skills.

Escalations and Customer Experience

  • Resolve escalated customer issues (up to $100).

  • Close unresolved jobs in Workiz/ServiceTitan.

  • Guide CSRs in closing high-ticket jobs and create SOPs for recurring issues.

Sales Support and Estimate Follow-up

  • Ensure accurate system status and notes for estimates.

  • Coordinate with marketing for follow-up campaigns.

  • Coach CSRs for clear estimate tracking (sales team retains follow-up ownership).

Culture, Discipline, and Coaching

  • Lead by example with punctuality, urgency, and professionalism.

  • Address core value violations immediately.

  • Foster a culture of ownership and accountability.

Process and Change Implementation

  • Communicate workflow/process changes clearly to the team.

  • Escalate operational breakdowns promptly.

Reporting and Data Ownership

  • Deliver daily EOD summaries, schedules, and issue reports.

  • Provide weekly KPI, cancel/reschedule, and attendance reports.

  • Flag technician performance trends (formal reviews handled by Sales Director).

Tools Mastery

  • Proficient in Workiz, Looker Studio, Asana, WhatsApp, GHL, and ServiceTitan (if applicable).

30-60-90 Day Plan

  • Day 30: Master systems, begin daily audits, and start 1-on-1s.

  • Day 60: Train 1-2 new hires, identify assistant manager, update SOPs.

  • Day 90: Achieve 95%+ floor coverage, hit KPIs, and operationalize assistant manager.

Minimum Qualifications

  • 10+ years of experience in residential HVAC operations or related field.

  • Proven leadership in managing teams and complex field projects.

  • Strong problem-solving skills and ability to drive operational excellence.

  • Proficiency in Workiz, ServiceTitan, Looker Studio, Asana, WhatsApp, and GHL.

  • Excellent communication, coaching, and time management skills.

  • Commitment to fostering a culture of accountability and customer focus.

  • Passion for contributing to a growing business with a strong work ethic.

  • Flexibility to work overtime/weekends as needed.

  • Valid driver’s license with 3+ years of registered driving history.

  • Ability to pass a background check and drug test.

Authority

  • Approve day-offs for floor staff and log in EOD reports.

  • Authorize refunds up to $100.

  • Create and update SOPs.

  • Recommend hiring decisions (final decisions by management).

Physical Demands and Work Environment

  • Primarily office-based with occasional field visits.

  • Lift and maneuver equipment or materials (up to 50 lbs) as needed.

  • Work in varying temperatures during field oversight.

Compensation: $50,000.00 - $75,000.00 per year




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