Customer Relations Representative - State Farm Agent Team Member
Oakbrook Terrace - IL
Customer Relations Representative - State Farm Agent Team Member
Full Time • Oakbrook Terrace - IL
Responsive recruiter
Replies within 24 hours
Benefits:
- Health Stipend
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 2017 after beginning my State Farm career working for another agent. Today, I lead a team of seven professionals with over 30 years of combined insurance experience. As a lifelong resident of Chicago's western suburbs, I have strong ties to the community and take pride in helping local families protect what matters most. Outside of work, I enjoy spending time with my wife Jill, our son, and our bullmastiff, Roscoe!
Our agency offers ongoing training, licensing reimbursement, a health stipend after six months, and flexible hours that support work-life balance. We also enjoy regular team lunches, monthly bonus opportunities, and an environment that encourages personal and professional growth.
Our modern, inviting office has a family-oriented atmosphere built on respect, collaboration, and teamwork. We believe in supporting one another while delivering exceptional service to our customers. I'm looking for someone with strong communication skills, a positive phone presence, organizational abilities, and confidence using technology. If you're motivated, eager to learn, and looking to grow with a supportive team that values both family and community, we'd love to meet you!
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Rob Emler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
Compensation: $50,000.00 - $60,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Oakbrook Terrace, IL and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none