Customer Service Representative - State Farm Agent Team Member
Full Time • Lake In The Hills, IL
Replies within 24 hours
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
Are you a people-person with a passion for providing exceptional service? The Mark Krueger State Farm Agency is seeking a dedicated and detail-oriented Customer Service Representative to join our friendly team in Lake in the Hills, IL. As the main point of contact for our valued clients, you'll play a vital role in building lasting relationships and ensuring their insurance needs are met with efficiency and care.
About Us. The Mark Krueger Agency is a trusted, well-established insurance agency that has served the Lake in the Hills and surrounding area since 1991. We pride ourselves on creating a supportive and collaborative work environment where our team members are equipped to succeed and grow. We are not just selling policies; we are building relationships and protecting what matters most to our clients.
A day in the life of our Customer Service Representative:
- Answer incoming calls and respond to emails from clients regarding their insurance policies, coverage, and general inquiries.
- Process policy changes, updates, renewals, and cancellations with a high degree of accuracy and attention to detail.
- Assist clients with billing questions and payment processing.
- Serve as a resource for clients during the claims process, helping to facilitate a smooth experience.
- Provide quotes and educate existing clients about additional policy options that may fit their needs.
- Maintain accurate and organized records of all customer interactions in our agency management system. Experience with Salesforce is a plus!
What you’ll bring:
- A positive, empathetic, and people-oriented mindset.
- Exceptional communication skills—written, verbal, and active listening.
- Excellent organizational skills and strong attention to detail.
- Proficiency in computer functions and the ability to learn new software quickly.
- Proactive problem-solving abilities and the capacity to multitask effectively.
- Prior experience in customer service is required; experience in the insurance industry is preferred.
- Preference is given to those with existing producers’ license. Otherwise, you must have the ability to obtain licensing within the first 30 days.
What we offer:
- Competitive compensation: $20 to $30 per hour based on experience with commission potential.
- Paid time off.
- Medical insurance available.
- 401k with match.
- Opportunities for career growth and professional development.
· If you are a motivated individual who is eager to grow in a supportive, team-oriented environment, we encourage you to apply today!
· How to Apply:
Please follow the links to start the application process.
Compensation: $20.00 - $30.00 per hour
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Lake In The Hills, IL and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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