Customer Service Representative - State Farm Agent Team Member
Full Time • Georgeotwn, KY
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Free food & snacks
- Paid time off
- Signing bonus
Experienced Licensed Insurance CSR (In-Office) — Georgetown & Frankfort, KY
Confidential search. State Farm experience = strong plus.
Compensation & Schedule
· Base: $45,000–$70,000 (DOE, licenses)
· Monthly bonus: $500–$1,000 (retention + cross-sell + team goals)
· Hours: Mon–Fri 8:30 To 5:00, in-office at Georgetown or Frankfort
What you’ll do
· Own client service for Auto/Home/Renters/other P&C: endorsements, billing, claims concierge, renewals
· Run coverage reviews and close gaps ethically (RCEs, ACV vs RC, deductibles, key endorsements)
· Proactively retain & round accounts; document thoroughly; follow carrier/agency compliance
What you’ll bring
· Active KY P&C license (required); Life & Health a plus (or willing to obtain—exam/CE support available)
· 2+ years agency CSR experience (State Farm agent office experience is a plus)
· Professional polish, dependable follow-through, and a client-first mindset about protecting property & lives
How we set you up to win
· Modern workflow (softphone/queues, templates, fast carrier portals)
· Clear path: Senior CSR → Team Lead → (optional) Producer track
· Paid CE and development; supportive leadership; strong books to service
· PTO/office perks—details in interview
30/60/90 Day Success
30 days: master systems/portals; handle routine endorsements independently
60 days: run renewals & coverage reviews; hit service SLAs
90 days: own a segment of the book; contribute meaningfully to retention/rounding goals
Apply (confidential)
Apply here or email your resume (with license status) to steve@stevewoodrum.com with subject “Experienced CSR – [Your Name]”. Optional: 2–3 lines on a time you prevented a client loss by fixing a coverage gap.
Equal Opportunity Employer. All inquiries handled in strict confidence. This is an in-office role (not remote).
Compensation: $45,000.00 - $70,000.00 per year
Are You Driven & Ambitious?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our well-trained team uses state of the art technology to achieve outstanding results. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Crop Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Georgetown Kentucky.
- Our office is open 830 am until 5PM and by appointment.
- I have been a State Farm agent since 1999.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.
- We have 90 years of combined insurance experience in our office.
- Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, Crystal Excellence Award, National Quality Award, Silver Scroll, Golden Triangle, Bronze Tablet, and New Agent Program Qualifier
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
(if you already have a resume on Indeed)
Or apply here.
Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none