Program Director - Community Supports for Independence
Fulltime
Location: Northampton, MA
Salary: $50,000 to $52,000
Schedule: Monday-Friday, 9AM-5PM with occasional evenings & weekend day to meet programmatic needs.
ServiceNet, a leading Human Services agency, is seeking compassionate, dedicated, and enthusiastic individual to join our team as a Program Director for the Community Supports for Independence (CSI) program. CSI provides skill building and case management to adults with autism and mental health and/or medical conditions. Areas of focus are individualized based on the person’s needs and wants.
Key Responsibilities:
- Oversee day-to-day delivery of services.
- Triage acute situations and provide follow-up as needed.
- Act as lead in absence of Case Manager
- Ensure documentation and regulatory requirements are met.
- Facilitate weekly team meetings and guide team-wide communication and consistency.
- Manage a team of 5+ case managers.
- Manage admissions, discharges, and Individualized Support & Life Plans in coordination with DDS, the Individual and Families.
- Track attendance, support timely billing, budgets development and communication with families.
- Participate in agency-wide committees and on initiatives related to Family Support.
- Represent CSI in community and for agency fundraising and marketing efforts.
Qualifications:
- Bachelor’s degree in Human Services or related field or 5+ years of experience in Human Services.
- At least 2 years of experience supporting individuals with disabilities/autism and co-occurring needs.
- Proven experience managing a remote team, including conducting training and leading team meetings.
- Comfort with electronic records and program-level reporting.
- Ability to work from various locations. This is a hybrid position that oversees a team out in the community.
Benefits:
- Generous PTO (time-off) package.
- Comprehensive health and dental insurance plans.
- Life insurance and long-term disability insurance.
- 403(b) retirement plan.
- Tuition remission for eligible classes.
- Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
- Opportunities for career development and advancement.
- And much more
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.
Join Us
Join us and become part of a caring community that helps others find joy and purpose. Apply today.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 3,000 employees and over 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
