A Chimney Sweep/Project Manager/Sales professional is a multi-faceted role that combines technical expertise, project management skills, and a strong sales and customer service orientation. This individual is responsible for not only performing the physical tasks of a chimney sweep but also for managing projects from start to finish and selling additional services and products to clients. This is not an installationA position but will require a knowledge of all aspects of chimney and fireplace functions which can be taught to the right candidate
Key Responsibilities:
1. Chimney Sweeping and Technical Services:
- Perform thorough inspections of chimneys, fireplaces, and venting systems to identify issues such as creosote buildup, damage, or safety hazards.
- Clean chimneys and flues using specialized tools, including brushes, rods, and industrial vacuum cleaners.
- Conduct minor repairs and maintenance, such as creosote treatments, repairing damaged masonry, and installing dampers and caps.
- Use diagnostic cameras to assess the chimney's condition.
- Adhere to all safety protocols and industry standards (e.g., NFPA 211) while working at heights, in confined spaces, and with potentially hazardous materials.
2. Sales and Customer Service:
- Act as the primary point of contact for clients, building rapport and trust.
- Educate homeowners on the condition of their chimney systems, explaining technical information clearly and concisely.
- Identify opportunities to upsell and cross-sell services and products, such as major repairs, new fireplace inserts, or other hearth products.
- Create detailed estimates and quotes for projects, closing sales and meeting revenue targets.
- Provide professional, accurate, and timely information on project status, order availability, and scheduling.
- Handle customer inquiries, complaints, and follow-up services to ensure client satisfaction.
3. Project Management:
- Manage a project from the initial inspection and sale through to completion by install team.
- Organize and collect all necessary information for a job, including photos, paperwork, and technical details.
- Coordinate and schedule visits with clients and team members.
- Maintain and update project orders and information in a management system.
- Ensure projects are completed on time and within budget, managing client expectations throughout the process.
Required Skills and Qualifications:
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Technical Aptitude: General knowledge of chimney and fireplace systems, including construction, components, and safety standards.
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Sales Acumen: Proven sales track record, preferably in the home services or construction industry. The ability to identify client needs and effectively sell solutions.
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Customer Service Excellence: Exceptional communication and interpersonal skills with a commitment to client satisfaction.
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Physical Stamina: The ability to work in physically demanding conditions, including climbing ladders, working at heights, and in confined spaces.
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Attention to Detail: Meticulous and thorough in inspections, cleanings, and documentation.
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Self-Motivation and Time Management: The ability to work independently, manage a busy schedule, and meet sales targets.
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Problem-Solving Skills: The ability to assess problems and recommend effective solutions.
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Valid Driver's License: A clean driving record and reliable transportation are essential for traveling to job sites.
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Certifications (Preferred): Certifications from organizations like the Chimney Safety Institute of America (CSIA) or the National Fireplace Institute (NFI) are highly desirable but not required to apply
About Us
Our Mission
Best Cincinnati Chimney is a family owned company that was formed in 2017 and grown very quickly to a full service, fully insured, and we are certified chimney professionals by the National Chimney Sweep Guild. We are a full service chimney and fire place company as well as a dealer of Regency, Buck Stoves, MF Fire, Real Fyre and many other brands of Hearth products.
Best Cincinnati Chimney has been Greater Cincinnati’s most trusted chimney and fireplace service company for nearly four decades. As a family-owned and operated business, we hold each inspector and repair technician on our team to the same professional education and training standard.
Our Culture
Best Cincinnati Chimney has worked hard to create an inclusive and nurturing company culture. You can expect to be treated like family when you join our team. Our primary goal is to help you become the best chimney inspector, chimney service technician, chimney sweep, or chimney construction project manager, or operations specialist possible. Each team member brings an additional attribute to our overall company experience. However, we all have some things in common, like dependability and a great work ethic.
From our office to field staff, we work as a team of friends. In return for this dedication, we offer as many large company benefits in a small company setting as possible.
