Customer Service Representative - State Farm Agent Team Member
Full Time • Jenkintown, PA
Responsive recruiter
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Customer Service Representative – Service with In-Book Sales Growth
The Friel Agency – State Farm Insurance
Are you passionate about delivering outstanding service while also open to sales opportunities that grow both your career and your earning potential? The Friel Agency is looking for a Customer Service Representative who can provide excellent client support while confidently identifying and pursuing in-book sales opportunities.
This is a fully licensed position (Property & Casualty and Life & Health). If you are not currently licensed, you must be willing to obtain your licenses with our full support.
Role Description
As a Customer Service Representative, you will be the first point of contact for our clients—resolving inquiries, handling policy updates, and ensuring customer satisfaction. You’ll also play a key role in identifying opportunities within our existing client base to offer additional coverage, helping customers feel fully protected while driving agency growth.
Key Responsibilities
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Deliver Exceptional Service – Answer customer inquiries, resolve issues, and process policy changes with care and professionalism.
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Support Clients Through Claims – Assist with insurance claims and follow up to ensure timely resolution.
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Identify Sales Opportunities – Recognize in-book opportunities to recommend additional products that meet customer needs.
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Stay Organized – Maintain accurate records of client interactions and policy details.
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Collaborate with the Team – Work alongside licensed teammates to ensure seamless customer experiences.
Qualifications
- Strong communication and interpersonal skills with a customer-first mindset.
- Detail-oriented with the ability to multitask in a fast-paced environment.
- Previous customer service experience preferred; sales experience a plus.
- Willingness to confidently engage in sales conversations when opportunities arise.
- Licensed in Property & Casualty and Life & Health (or willingness to obtain with agency support).
Why Join The Friel Agency?
- Competitive base salary plus bonus opportunities.
- Licensing support and paid training available.
- Career growth potential, including opportunities to move into sales or account management roles.
- A positive, team-focused culture where your contributions make an impact.
- The chance to help clients feel protected while building your own professional success.
If you’re a service-minded professional with a go-getter attitude who’s ready to combine outstanding customer care with in-book sales growth, apply today to join The Friel Agency.
Compensation: $50,000.00 - $70,000.00 per year
Do you want a career and not just a job?
Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at Michael Friel - State Farm Agent!
About Our Agency
- Our office is located in Jenkintown.
- I am a proud graduate of Temple University.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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