Guest Relations Part time - Full time
10832 Knott Avenue
Guest Relations Part time - Full time
Part Time • 10832 Knott Avenue
Benefits:
- Company parties
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
- Free uniforms
🐾 Come Wag Your Tail With Us! 🐾
We're growing our pack at Crossroads Pet Resort — and we're looking for warm, upbeat people who love animals (and the humans who love them) just as much as we do.
🐾 Guest Relations Team Member / Office Manager
Do you love greeting wagging tails and helping pet parents — and maybe keeping a whole team organized too? We're looking for a friendly, take-charge team member to help run our front desk and office!
What You'll Do:
• Welcome clients and their pets with genuine warmth — answer phones, schedule appointments, and check pets in and out
• Give tours, close sales, and follow up with clients on future bookings
• Collect payments, make change, and balance the cash drawer at the end of each shift
• Prepare bank deposits and keep financial records straight — receipts, invoices, and daily reconciliation
• Keep the office and resale shelves stocked, organized, and running smoothly
• Lead, train, and support office staff — keeping everyone accountable and on task
• Maintain office equipment and troubleshoot day-to-day computer or phone issues
• Resolve customer concerns and keep satisfaction high
• Build and roll out new procedures, policies, and incentive programs to keep the team sharp
• Help walk our furry guests and keep an eye on their wellbeing throughout the day
• Pitch in on general office tasks and other duties as they come up
What Makes You a Great Fit:
• High school diploma required; some college a plus
• Office and customer service experience; bookkeeping or supervisory experience a plus
• Excellent written and verbal communication skills — friendly, outgoing, and customer-oriented
• A multitasker who can add, count money, make change, and stay calm under pressure
• Comfortable on your feet — walking, bending, and lifting up to 40 lbs (some of our guests are hefty pups!)
• Computer literate and detail-oriented, even when things get busy
• Comfortable in a small office alongside a busy kennel (and the dogs who come with it!)
Perks:
• Fun, supportive team environment
• Great company discounts
• Room to grow into more responsibility and leadership
• You get to see adorable pets every single day!
Schedule: Part-time to full-time, including some weekends and holidays.
📲 Ready to join our pack?
Email your resume to acctg@crossroadspetresort.com, or drop off your resume and fill out an application in person — we can't wait to meet you and your furry friends!
Compensation: $16.90 - $19.00 per hour
About Crossroads Pet Resort
Hi. I’m Dan Tambourine, President and owner of Crossroads Pet Resort, Inc. I have been in the pet industry for as long as I can remember. Animals are my passion and I have always been committed to their care. But this is an “About Us” page, not About me.
We have been at our current location since 1996 and since that time, we have worked hard to hire the best staff to provide the best pet care and dog training available in Orange and Los Angeles counties. We have industry expertise that few can match.
We have been at our current location since 1996 and since that time, we have worked hard to hire the best staff to provide the best pet care and dog training available in Orange and Los Angeles counties. We have industry expertise that few can match.
Careers
Crossroads’ philosophy is all about providing the highest quality of care and loving attention to dogs in our care. We have a great reputation for doing just that! We are a group of energetic and motivated people who love what we do and are looking for other like-minded, high-quality people to join our team. We offer exciting opportunities that will challenge your abilities, expand your skills and reward your contributions.
We look for employees who are:
Energetic animal lovers.
Committed to life long learning.
Dedicated to integrity and honesty.
“Can-do” optimists who make things happen.
Excited about change and opportunities to advance. Team players who go the extra mile for themselves, the pets, their team, and our community.
What We Do
We’re a privately-owned and operated pet care facility focused on a single mission: To be THE name in pet dog training, boarding, grooming, and doggie daycare in Southern California as a result of our honest business dealings with clients and employees, reliable and quality service with a commitment to cleanliness and order, courteous and knowledgeable staff, and a reputation for “caring deeply” about the animals in our care and the people who love them. To recognize that our commodities are boarding and training, but our products are peace of mind and successful human/pet relationships.
We look for employees who are:
Energetic animal lovers.
Committed to life long learning.
Dedicated to integrity and honesty.
“Can-do” optimists who make things happen.
Excited about change and opportunities to advance. Team players who go the extra mile for themselves, the pets, their team, and our community.
What We Do
We’re a privately-owned and operated pet care facility focused on a single mission: To be THE name in pet dog training, boarding, grooming, and doggie daycare in Southern California as a result of our honest business dealings with clients and employees, reliable and quality service with a commitment to cleanliness and order, courteous and knowledgeable staff, and a reputation for “caring deeply” about the animals in our care and the people who love them. To recognize that our commodities are boarding and training, but our products are peace of mind and successful human/pet relationships.
Every day we get to do a job we love and contribute to helping pets and their owners. From providing inspiration to dog parents who need it; helping customers learn how to change the course of their relationship with their dogs without force; educating the dog owner how to speak “dog”, – improving the relationship between dog and owner is the goal for us. It’s why we do what we do. We know that our work can change and enrich the lives of pets and their owners . We work together to create “raves” for our clients. Everyone on the team is responsible for bringing new ideas, perspectives and solutions to the table. Starting with day one, we want your voice as part of the conversation.
(if you already have a resume on Indeed)
Or apply here.
