Customer Service Manager - State Farm Agent Team Member
Full Time • Cooper City, FL
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
ROLE DESCRIPTION:
As a Agency Manager with Frank Walker Insurance agency you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to lead a team to do provide the same will make you a perfect fit. You will enhance your career while leading a team, coordinating and motivating them to be highly productive and helping them reach their full potential.
We look forward to connecting with you if you are customer-focused and the leader we are searching for. We anticipate internal growth opportunities for driven leaders that have skills in developing others. (Bonuses on team production as a part of our employment package).
RESPONSIBILITIES:
RESPONSIBILITIES:
- Oversee the sales and customer service team and daily operations.
- Develop and implement customer service policies and procedures.
- Handle escalated customer complaints and issues.
- Train and mentor sales and customer service representatives.
QUALIFICATIONS:
- 5+ years of experience in customer service, with 2+ years in a managerial role.
- Leadership and organizational skills.
- Communication and problem-solving abilities.
Compensation: $60,000.00 - $80,000.00 per year
We're Hiring!
We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you want to make an impact, see immediate success, we could be the place for you!
About Our Agency
- I have been a State Farm agent since 1981.
- We currently have 10 team members at our agency.
- Our agency has received awards including: Chairman's Circle, Ambassador Travel, and Crystal Excellence Award
- Additional languages spoken: Spanish and Russian
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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