Customer Service Representative - State Farm Agent Team Member
Full Time • Syracuse, NY
Responsive recruiter
Benefits:
- License reimbursement
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 2006, and today we’re a close-knit team of three team members plus myself. Before becoming an agent, I worked as a financial advisor with HSBC, which gave me a strong foundation in helping people protect and grow their financial futures. I’m a proud Syracuse graduate, and basketball has been a big part of my life — I played in college and then professionally for seven years in Europe. Outside of work, I’m a proud parent of two college-aged kids and a dog lover with two pups at home.
We believe in rewarding hard work and supporting a healthy work-life balance. Our team members enjoy two weeks of paid vacation, two additional sick days, and 35 days off throughout the year. We rotate time off so everyone gets a break regularly, and annual raises of 4–5% are standard.
Our office culture is collaborative, professional, and growth-focused. We’re looking for someone who is reliable, personable, and enjoys solving problems while multitasking in a fast-paced environment. You should be someone who thrives on helping others, gets along well with a team, and is eager to build a long-term career — especially if you have aspirations of becoming an agent yourself.
If you’re motivated to grow, want to make a difference, and are ready to build a lasting career in a supportive, team-oriented environment, this could be the perfect opportunity for you.
ROLE DESCRIPTION:
I opened my agency in 2006, and today we’re a close-knit team of three team members plus myself. Before becoming an agent, I worked as a financial advisor with HSBC, which gave me a strong foundation in helping people protect and grow their financial futures. I’m a proud Syracuse graduate, and basketball has been a big part of my life — I played in college and then professionally for seven years in Europe. Outside of work, I’m a proud parent of two college-aged kids and a dog lover with two pups at home.
We believe in rewarding hard work and supporting a healthy work-life balance. Our team members enjoy two weeks of paid vacation, two additional sick days, and 35 days off throughout the year. We rotate time off so everyone gets a break regularly, and annual raises of 4–5% are standard.
Our office culture is collaborative, professional, and growth-focused. We’re looking for someone who is reliable, personable, and enjoys solving problems while multitasking in a fast-paced environment. You should be someone who thrives on helping others, gets along well with a team, and is eager to build a long-term career — especially if you have aspirations of becoming an agent yourself.
If you’re motivated to grow, want to make a difference, and are ready to build a lasting career in a supportive, team-oriented environment, this could be the perfect opportunity for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Matt Roe - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $40,000.00 - $50,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Syracuse, NY and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none