• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Operations Manager – Job Description

• Oversee all operational functions of our warehouse operations, production workflow, labor planning, inventory management, and logistics.
  
  
• Develop strategic and operational goals to support company growth, improve output quality, and increase profitability.
  
  
• Implement efficient systems, SOPs, and processes across departments to standardize operations and reduce errors or production delays.
  
  
• Partner closely with the COO, CEO, and Project Managers to ensure alignment between production, warehouse, and project timelines.
  
  
• Track KPIs to measure operational performance, capacity, throughput, labor utilization, and accuracy across builds and shipments.
  
  

• Lead the full warehouse operation, including daily workflow, team scheduling, task assignments, resource allocation, and safety compliance.
  
  
• Oversee concurrent booth builds, packing, staging, refurbishment, and quality checks to ensure all projects meet company standards.
  
  
• Ensure job folders are reviewed, prepped, and executed accurately and on schedule.
  
  
• Provide technical guidance for booth assembly, including Aluvision and B-Matrix framing, lighting, AV integration, and cable management.
  
  
• Support troubleshooting during complex builds and escalated production issues.
  
  

• Maintain accurate and efficient inventory systems, including forecasting, replenishment, and procurement of materials.
  
  
• Monitor low-stock items, custom parts, and rental frame counts to prevent overselling or production delays.
  
  
• Oversee inspections, repairs, refurbishments, and quality checks of exhibit components.
  
  

• Establish and enforce best practices for packing, handling, transportation, storage, and show-site teardown.
  
  
• Conduct final quality checks for all outgoing shipments and exhibit components.
  
  
• Identify recurring damage patterns and implement corrective actions to eliminate root causes.
  
  

• Manage warehouse leads, warehouse employees, and production staff, including hiring, onboarding, training, and performance reviews.
  
  
• Develop labor budgets, distribute workload, and coordinate temp labor when necessary.
  
  
• Promote a professional, accountable, and respectful work culture, ensuring all team members adhere to company standards and values.
  
  

• Oversee operational execution on the show floor when needed, ensuring booths are installed and dismantled safely, efficiently, and to company quality standards.
  
  
• Coordinate freight, transportation, and logistics to ensure on-time delivery and return of booths.
  
  
• Reinforce best practices during tear-down to minimize loss and damage.
  
  

• Ensure compliance with all legal, safety, and regulatory requirements, including OSHA, DOT, and convention center regulations.
  
  
• Maintain a clean, safe, and efficient warehouse environment through routine safety checks and continuous improvement initiatives.
  
  

• Bachelor’s degree in Business, Operations, Supply Chain, or a related field (preferred but not required with equivalent experience).
  
  
• 5+ years of operations, warehouse, or production management experience; trade show industry experience strongly preferred.
  
  
• Strong understanding of operations management, process development, logistics, and organizational effectiveness.
  
  
• Experience analyzing financial data, budgeting, forecasting, and managing labor/resource allocations.
  
  
• Excellent communication, leadership, and interpersonal skills with a track record of building high-performing teams.
  
  
• Proficiency with operational software, inventory systems, Excel, and job-tracking platforms.
  
  
• Ability to multitask, manage competing deadlines, and operate in a fast-paced environment with shifting priorities.
  
  
• Forklift experience and familiarity with trade show logistics are strong advantages.
  
  

• Ability to stand, walk, lift up to 50 lbs, and engage in warehouse activities as needed.
  
  
• Frequent bending, reaching, and use of hand tools in a warehouse environment.