AVP Account Manager - Retail & CPG
Full Time • Hybrid - US
We are looking for an experienced Account Manager or Client Executive to manage and grow a strategic account in the retail and e-commerce space. The role requires deep understanding of how digital marketplaces and retail ecosystems operate, as well as proven experience in managing client relationships or business development within this domain.
Responsibilities
- Client relationship management and growth: manage assigned client relationships across retail and CPG.
- Grow revenue within the assigned portfolio to $30M+ by developing new relationships across multiple buying centers and increasing presence across client relationships.
- Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client
- Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
- Assistance with new logo acquisition – be able to bring new relationships and leverage existing relationships to help grow new logos
Qualifications
· Bachelor’s degree minimum and preferably post-graduate degree or MBA
Key Experience Requirements
1. Industry Background
- Candidates must come from retail, e-commerce, or consumer packaged goods (CPG) backgrounds.
- Ideal candidates will have experience working for well known Retail/CPG companies at a corporate level client facing role, or alternatively from a BPO or professional services firms who have managed or sold into retail and CPG clients are also a good fit.
2. Domain Understanding
- Strong grasp of the taxonomy and business mechanics of the e-commerce ecosystem, including:
- Seller and buyer journeys
- Product cataloging and content management
- Fulfillment, logistics, and customer experience operations
- Marketplace analytics, digital merchandising, and pricing strategies
- Understanding of retail operations, omnichannel customer engagement, and how service delivery aligns with business KPIs like conversion, retention, and seller satisfaction.
3. Type of Experience
- Account management / client engagement roles involving ongoing relationship management, solutioning, and growth responsibilities.
- Exposure to operations management, analytics, or transformation programs in the e-commerce or CPG context.
- Preference for those who have worked directly with business or operations leaders (not just IT or procurement).
- Experience in selling or expanding BPO/managed services deals into retail or CPG clients (as opposed to selling software licenses or IT solutions).
Soft Skills & Attributes
- Strong client presence and ability to engage senior stakeholders in retail/e-commerce environments.
- Consultative approach to identifying growth opportunities and shaping value propositions.
- Ability to collaborate across delivery, analytics, and transformation teams to drive account growth.
- Passion for understanding consumer behavior, digital commerce trends, and retail innovation.
Not Looking For
- Candidates whose experience is primarily in technology product or software solution sales (e.g., SaaS, ERP, or IT consulting) without exposure to retail or e-commerce operations.
- Pure IT delivery or engineering profiles without client-facing experience.
Flexible work from home options available.
Compensation: $170,000.00 - $210,000.00 per year
About
In the perfect storm of technology forces shaping the business world, the question is not whether companies need to adapt to stay competitive but which tech partner to trust for long-term business improvement and transformation needs.
That’s why iShare was founded: to be that credible IT partner that cuts through the buzzword clutter to deliver real value by real people. And that starts with doing the basics right.
Who We Are
Based in New Jersey, iShare is a boutique IT consulting firm with strategic advisory, development, and staffing services designed for specific industry verticals. iShare was founded to fill a real market need – with so much noise about cloud, big data, and information security, companies today are adopting software product after product and losing sight of which they need and why, while what they really need is credible consulting that takes the time to understand their company’s unique scenario and requirement, and then architect a solution accordingly.
Recognizing this gap, senior industry executives put their credibility on the line to form iShare and ensure they create a fulfilling experience with lasting value for all stakeholders – customers, employees and partners. iShare leadership team has 20+ years average IT experience and is well-rounded in technology, operations, account and customer management. Our experience spans C-Suite positions with Fortune 100 firms as well as mid-tier firms. Our background includes stints at multibillion-dollar ITO / BPO firms as well as startups.
(if you already have a resume on Indeed)