Service Advisor - Automotive
Tate's Tire Pros & Auto Service
Service Advisor - Automotive
Full Time • Tate's Tire Pros & Auto Service
Benefits:
- 401(k)
- Company parties
- Competitive salary
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Bonus based on performance
- Vision insurance
Job Title: Service Advisor - Automotive
Location: Cloverdale, CA
Employment Type: Full-Time
Reports To: Owner/General Manager
Employment Type: Full-Time
Reports To: Owner/General Manager
Job Summary
We are seeking an Automotive Service Advisor to join our service team. The Service Advisor serves as the primary liaison between customers and technicians, ensuring a smooth, transparent, and positive service experience. This role involves interpreting customer concerns, preparing repair estimates, coordinating repairs, and explaining services and costs in a clear and professional manner.
Key Responsibilities
- Welcome customers upon arrival and discuss vehicle concerns and service needs
- Answer customer inquiries in person and over the phone
- Interpret customer concerns and communicate vehicle issues to technicians
- Estimate the cost and time required for a wide range of automotive repairs
- Develop detailed repair estimates considering labor, materials, and supplies
- Prepare and manage repair orders by accurately documenting vehicle problems and symptoms
- Advise customers on proper vehicle maintenance and care
- Recommend services or merchandise when appropriate
Qualifications & Skills
- Service Advisor or similar position in the automotive industry with basic automotive and tire knowledge
- Neat, professional appearance
- Possess a valid California driver’s license with a clean driving record
- Strong communication, listening, and interpersonal skills
- Ability to handle stress and maintain professionalism under pressure
- Dependable, enthusiastic, and customer-service oriented
- Physically able to lift up to 40 pounds, and capable of sitting, standing, bending, and walking throughout the workday
How to Apply
If you’re ready to join a respected shop that values quality and teamwork, please email your résumé along with:
- Desired salary
- Available start date
- Optional cover letter
Compensation: $25.00 - $35.00 per hour
Tire Pros is the nation's largest network with 600+ independent shops coast-to-coast, providing our customers with reliable automotive products and services for generations.
We’ve built trust with our customers through our network independent and passionate dealers, each one as different as the communities they serve. Our teams make certain the vehicles they work on, keeps the promise of dependability. Whether it's a four-wheel-drive system, transmission, brakes, exhaust, heating, and air conditioning repair, our service will always be straightforward. We build relationships for the long haul. Today, we are looking for individuals who share this same level of commitment and passion for giving customers top-quality service, who will go above and beyond to meet the customer's needs.
We strive to make Tire Pros not just a good place to work but an excellent place to work. We value our employees and have built a culture centered on their development and career growth. Investing in retaining the highest-caliber staff by providing a fun and friendly work environment along with excellent training, competitive compensation, and top-tier benefits. Apply now to start your exciting new career!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tire Pros Corporate.
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Excellent Training and Development
Competitive Compensation
Friendly Work Environment
Top-Tier Benefits