Operations Manager
Full Time • BHB Operations
Responsive recruiter
Job Title: Operations Manager
Reports to: Director of Operations
FLSA Status: Full Time
Summary: The Operations Manager oversees the daily operations, performance, and growth of multiple Goldfish Swim School locations. This role ensures each school operates at the highest standards of safety, service quality, staff engagement, and financial performance in alignment with the Goldfish Swim School brand standards. The Operations Manager serves as a key leader driving consistency, accountability, and operational excellence across all units.
Key Responsibilities
Operational Leadership
- Oversee day-to-day operations of multiple Goldfish Swim School locations, ensuring consistent delivery of the “Golden Experience.”
- Maintain brand standards in safety, cleanliness, curriculum delivery, and guest service.
- Conduct regular site visits to monitor performance, identify opportunities, and support management teams.
- Partner with each school’s General Manager to set goals, implement action plans, and ensure accountability.
People Leadership & Development
- Recruit, train, coach, and mentor General Managers and key staff across all locations.
- Foster a culture of teamwork, positivity, and continuous improvement.
- Implement and monitor employee development programs to ensure strong leadership pipelines.
- Support workforce planning and scheduling to optimize labor efficiency while maintaining service quality.
Financial & Business Performance
- Drive financial success across locations by monitoring KPIs, budgets, and cost controls.
- Analyze performance metrics including revenue growth, retention, and profitability.
- Partner with the ownership group to develop strategic plans for sales and membership growth.
- Support local marketing initiatives and community outreach to enhance brand visibility and enrollment.
Safety & Compliance
- Ensure all facilities maintain compliance with health, safety, and risk management protocols.
- Enforce adherence to Goldfish Swim School policies, franchise standards, and local regulations.
- Lead efforts to ensure a safe, fun, and family-friendly environment for staff and members.
Customer Experience
- Champion Goldfish’s customer-first philosophy by modeling and reinforcing outstanding member service.
- Respond to escalated customer concerns and implement systems to improve member satisfaction and retention.
Qualifications
- Bachelor’s degree in Business Administration, Management, or related field (preferred).
- Minimum 3–5 years of multi-unit operational management experience, ideally within a franchise, fitness, or family entertainment environment.
- Proven leadership experience with strong people management, coaching, and communication skills.
- Ability to analyze data, identify trends, and implement effective business strategies.
- Exceptional organizational and time-management skills with strong attention to detail.
- Commitment to maintaining a safe, fun, and engaging environment for families and children.
- Willingness to travel between school locations regularly (50-70% of time)
Core Competencies
- Operational Excellence
- Team Leadership
- Financial Acumen
- Customer Focus
- Problem Solving & Decision Making
- Accountability & Integrity
Compensation: $100,000.00 - $125,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!