Royal Restoration Inc.
Contents Packout Manager
Full Time • Springfield
Replies within 24 hours
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Free uniforms
- Health insurance
- Paid time off
About the Role:
Join Royal Restoration Inc. as a Contents Packout Manager in Springfield, VA, where you will lead exciting restoration projects and make a real difference in our community. We are looking for a motivated individual who thrives in a fast-paced environment and is passionate about delivering exceptional results.
Responsibilities:
Responsibilities:
- Supervise and lead a team of Contents Technicians, providing guidance, training, and support to ensure efficient, high-quality service on every job.
- Take comprehensive inventory of all items impacted by damage and ensure accurate digital documentation using contents/restoration software (photos, notes, barcodes, lists, etc.).
- Oversee careful packing, labeling, and organization of items to ensure safety, proper documentation, and easy identification.
- Coordinate wrapping and padding of furniture and other large items to prevent damage during transportation and storage.
- Manage and oversee loading/unloading of contents onto company vehicles and their safe transportation from the jobsite to our warehouse facility and back.
- Maintain clear and professional communication with customers, addressing concerns, explaining the process, and providing updates on the status of their belongings.
- Ensure safe storage and organization of items within the warehouse, including vault/rack assignments and accurate tracking.
- Coordinate and execute the return (packback) of items to the customer’s home or business upon project completion, ensuring accuracy and customer satisfaction.
- Adhere to all safety and procedural guidelines to create a safe work environment and ensure proper PPE and lifting techniques are always used.
- Provide leadership and mentorship to team members, fostering a positive work culture and high performance.
- Occasionally perform hands-on tasks, including lifting up to 50–70 lbs and working in post-loss environments, as needed to support the team.
Requirements:
- Previous supervisory or leadership experience in restoration, moving, warehouse, logistics, or a related field (contents restoration preferred).
- Strong organizational and communication skills.
- Proven ability to manage and prioritize multiple jobs and tasks efficiently.
- Detail-oriented with a strong focus on accuracy and accountability.
- Excellent customer service skills and ability to communicate clearly with homeowners, property managers, and insurance adjusters.
- Ability to work effectively in a fast-paced, dynamic environment with changing schedules.
- Commitment to safety protocols and procedures; comfortable enforcing PPE and safe lifting standards.
- Valid driver’s license with clean driving record (no DUI/DWI or reckless driving).
- Ability to regularly lift 50+ lbs and perform physical labor (bending, carrying, standing for long periods).
- Full-time availability, including occasional evenings or weekends depending on emergency jobs.
- IICRC OCT/FSRT certifications and experience with contents software (Dash,XactAnalysis, ContentsTrack, XactContents, etc.) are a plus.
About Us:
Royal Restoration Inc. has been serving the Springfield, VA community for over 10 years, specializing in high-quality restoration services. Our commitment to excellence and customer satisfaction has earned us a stellar reputation, making us a trusted choice for both clients and employees who value integrity and teamwork.
Compensation: $50,000.00 - $65,000.00 per year
The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the Inspection, Cleaning, and Restoration Industries. The IICRC, originally named the International Institute of Carpet and Upholstery Cleaning Inc. (IICUC), was founded in 1972 by Ed York. Since starting in 1972, the IICRC has evolved into a global organization with more than 49,000 active Certified Technicians and more than 6,500 Certified Firms around the world.
The IICRC is managed by its Board of Directors, which is composed of 15 industry leaders elected by the IICRC’s Shareholders. The Board of Directors’ function is to represent the various interests of the applicants while leading the direction of the organization. The Board of Directors meets four times per year and is tasked with the responsibility of helping shape future policies of the organization and uphold the standards that help shape the industry.
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Great Company Culture
Fully paid Insurance Benefits (Vision/Dental/Medical)
Company Gym, Activities, Celebrations, Stocked Break Room
Flexible schedules