Desktop Support IV
Full Time • MADISON
Benefits:
- Competitive salary
- Opportunity for advancement
- Training & development
This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and mobile devices such as Android phones, iPhones, and/or iPads. This position receives escalated level support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support.
This Desktop Support position provides expert level technical assistance in preparation and support of end-user hardware and applications.
This Desktop Support position provides expert level technical assistance in preparation and support of end-user hardware and applications.
The Desktop Support person relies on extensive experience and judgement to plan and accomplish requests. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop support expert resolving end user issues. A wide degree of problem solving, creativity, self-direction, prioritization is expected.
On call/stand by hours will be required with this position. This could require the candidate to work more than 40 hours per week.
Candidates should be willing to provide last 5 digits of SSN for submission process. The last 5 digits of SSN will be the unique ID for the candidate in our job portal.
Desired Experience:
Candidates should be willing to provide last 5 digits of SSN for submission process. The last 5 digits of SSN will be the unique ID for the candidate in our job portal.
Desired Experience:
- End-user Technical support of Windows environments - 5 years
- Technical support of Windows 10 or Windows 11 - 5 years
- Installation and support of Microsoft Office Suite - 5 years
- Deployment and technical support of x86/x64 computers - 5 years
- Desktop Software installation, support, and troubleshooting - 5 years
- Use of remote desktop/remote control tools for remote support - 2 years
- Use of the Microsoft Remote Server Administration Tools - 2 years
- Use of Microsoft MECM/SCCM for software deployment, remote control, and windows updates - 1 years
- Support of iOS or Android mobile devices with an enterprise Mobile device management solution - 1 years
- Support of Omnissa Horizon, VMWare workstation, Microsoft Hyper-V or similar product - 1 year
- Experience in technical writing and documentation - 1 year
- Independently perform a variety of desktop support related tasks
- Experience in customer service concepts, practices and procedures related to desktop support
- Extensive knowledge of desktop technology
- End-user Technical support of Windows environments - 5+ years)
- Technical support of Windows 10 or Windows 11 - 5+ years)
- Installation and support of Microsoft Office Suite - 5+ years)
Compensation: $35.00 per hour
About Us
Founded in 2005, Technoviz is a leading IT Service Provider that offers powerful process-driven, high quality, cost-effective solutions to its esteemed customers with a competitive edge in their respective marketplaces. Built on the principles of entrepreneurial spirit, technical excellence, and superior customer service in response to increasing demand for quality Information Technology services. This evolution has allowed Technoviz to provide a wide range of services as a Complete Solution Provider.
We focus on building long lasting relationships to achieve execution excellence. Our in-depth understanding of business processes across a number of domains coupled with a range of cutting-edge technology skills help us to provide software services to Government, Telecommunications, Manufacturing, Banking & Financial Services, Insurance, Healthcare, Utilities and Technology industries while our Technology Practices provide answers to the most critical challenges prevalent in the current environment.
Technoviz offers a wide range of products developed using state of art technology. We have alliance partnership with leading product companies for providing product solutions to lower the mid cap businesses for Accounting, Payroll, Document Management, Work flow, Point of Sales, Sales & Distribution, Manufacturing etc.
Technoviz achieves excellence through continuous training, learning, innovation, partnership with industry leaders to provide the best value to the customer.
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