DESE/DDS Program Coordinator (Senior Case Manager)
Location: Western Massachusetts Communities; main office in Northampton
Full-Time
Pay Range: $21.53 - 23.13/hour
Schedule: Monday - Friday, 8 hours daily, between 9a-5p with flexibility to meet case load needs, adjusting hours as needed. Position is hybrid with some admin and meetings provided remotely, but ability to report to office when needed and in-person outreach supports are also required throughout Hampden, Hampshire, Franklin, and Berkshire Counties.
ServiceNet, a leading Human Services Agency, is seeking compassionate, dedicated, and enthusiastic individuals to join our team. DESE/DDS Program partners with families to create and coordinate supports within the family home and is highly collaborative with other team members. The DESE/DDS Program Coordinator performs a variety of duties to support families with school-age children, teenagers, and young adults with intellectual disabilities and/or autism by providing family supports, recruiting in-home service providers, collaborating with larger team memers, and co-supervising a small team of Case Managers to provide services to families.
Key Responsibilities:
- Ensure proper supervision of staff to meet programmatic needs in collaboration with Director of Operations.
- Provide support to families: gets to know families and children supported; makes family visits; develop support plans/ goals; provides information on resources and services; maintain contact and ongoing support as needed; connect families with other families for support. Work with family and staff to promote community integration.
- Develop and track family contracts and budgets.
- Maintain accurate records for billing, data collection and family plans.
- Coordinate recruitment and credentialing of contracted service providers. Participate in recruitment and support of providers.
- Maintain communication and coordinate with other agencies. Serves as liaison with local DDS staff.
- Assist Directors in development of organization procedures and best practices to improve program efficiency and quality of services.
- Be able to work both independently and in close collaboration with team members when needed.
Qualifications:
- Bachelor's degree preferred or education equivalent to a 4-year college degree.
- High School Diploma/GED required.
- Knowledge of autism and/or intellectual disabilities and support models.
- Experience with case & healthcare activities coordination.
- Over 3 years supporting adults and/or children with autism and intellectual disabilities.
- Family support experience a plus.
- Supervisory experience or clear readiness to supervise is a plus.
- Vehicle, valid driver's license and motor vehicle record required.
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.
Join Us
Join us and become part of a caring community that helps others find joy and purpose. Apply today.
Learn more about ServiceNet https://www.servicenet.org/ ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 3,000 employees and over 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
