Customer Service Representative - State Farm Agent Team Member
Full Time • Mamaroneck - NY
Responsive recruiter
Replies within 24 hours
Benefits:
- Hiring bonus
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in January 2025, and while we’re a newer office, we’re already building something special — a place where growth, teamwork, and integrity come first. Before opening my agency, I worked in IT consulting for a Fortune 500 company. Later, I helped my husband in his State Farm office, and that experience inspired me to start my own agency — to create opportunities for others and build a team focused on helping people protect what matters most.
I’m a graduate of St. John’s University, married to another State Farm agent, and mom to a wonderful four-year-old. We stay connected to our community by participating in local events and supporting causes that make a difference whenever we can.
Our office culture is positive, collaborative, and rooted in growth. I believe in hands-on leadership, open communication, and creating an environment where everyone can learn, improve, and succeed together. Team members enjoy PTO, paid holidays, and even their birthday off as a small way to say thank you for their hard work.
We’re looking for someone who’s in the growth stage of their career — someone coachable, motivated, and ready to learn. If you bring integrity, a positive attitude, and a true growth mindset, you’ll thrive here as we build this agency from the ground up.
ROLE DESCRIPTION:
Our agency opened in January 2025, and while we’re a newer office, we’re already building something special — a place where growth, teamwork, and integrity come first. Before opening my agency, I worked in IT consulting for a Fortune 500 company. Later, I helped my husband in his State Farm office, and that experience inspired me to start my own agency — to create opportunities for others and build a team focused on helping people protect what matters most.
I’m a graduate of St. John’s University, married to another State Farm agent, and mom to a wonderful four-year-old. We stay connected to our community by participating in local events and supporting causes that make a difference whenever we can.
Our office culture is positive, collaborative, and rooted in growth. I believe in hands-on leadership, open communication, and creating an environment where everyone can learn, improve, and succeed together. Team members enjoy PTO, paid holidays, and even their birthday off as a small way to say thank you for their hard work.
We’re looking for someone who’s in the growth stage of their career — someone coachable, motivated, and ready to learn. If you bring integrity, a positive attitude, and a true growth mindset, you’ll thrive here as we build this agency from the ground up.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Carla Rodriguez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $40,000.00 - $60,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Mamaroneck, NY and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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