Customer Service Representative - State Farm Agent Team Member
Full Time • Allendale - NJ
Responsive recruiter
Benefits:
- Bonus based on performance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Customer Service Representative – Service Focus with In-Book Sales Responsibilities
The Kalpagian Agency – State Farm
The Kalpagian Agency – State Farm
Deliver Exceptional Service. Support Customer Needs. Grow Through In-Book Sales.
The Kalpagian Agency is seeking a Customer Service Representative who is passionate about helping people, skilled at resolving customer needs, and comfortable identifying additional coverage opportunities within our existing book of business. If you enjoy building relationships, providing solutions, and creating positive customer experiences, this role is an excellent fit.
This position requires both Property & Casualty and Life & Health licenses.
If you do not currently hold all required licenses, we will support you through the licensing process, but full licensure will be required to remain in the role.
If you do not currently hold all required licenses, we will support you through the licensing process, but full licensure will be required to remain in the role.
Role Overview
You will be the first point of contact for policyholders—assisting with billing, claims, and policy updates—while also conducting needs-based coverage conversations. Your ability to listen, solve problems, and recognize sales opportunities will directly support customer satisfaction and agency growth.
Responsibilities
- Answer customer inquiries and provide clear, accurate policy information
- Assist with policy changes, billing questions, and general service needs
- Support customers throughout the claims process with empathy and professionalism
- Maintain accurate documentation of customer interactions and follow-up actions
- Conduct proactive policy conversations to identify gaps or opportunities for additional coverage
- Contribute to customer retention by building trust and providing exceptional service
Qualifications
- Active Property & Casualty and Life & Health licenses, or willingness to obtain both with agency support
- Strong communication and interpersonal skills
- Detail-oriented with the ability to multitask effectively
- Previous insurance service experience preferred
- Comfortable incorporating sales recommendations into service conversations
- Ability to remain calm and supportive in high-stress or complex customer situations
Why Join The Kalpagian Agency?
- Competitive compensation with performance-based incentives for in-book sales
- Licensing support and training for candidates needing credentials
- Supportive, collaborative team culture focused on doing what’s right for customers
- Opportunities for advancement for team members who excel in service and sales
- Meaningful work that helps families protect what matters most
If you’re a service-driven professional who enjoys helping customers and is open to meaningful sales conversations, apply today to join The Kalpagian Agency. We look forward to connecting with you.
Compensation: $50,000.00 - $65,000.00 per year
Do you want to work with someone who will help you achieve YOUR goals?
We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our well-trained team uses state of the art technology to achieve outstanding results. We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Ed Kalpagian - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at Ed Kalpagian - State Farm Agent!
About Our Agency
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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