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Operation Manager Dallas

Operation Manager

Full Time • Dallas
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Position Title: Operation Manager
Company: RDE Capital Group LLC / RDE Maintenance Services
Reports To: Managing Member / Principal 
Location: Dallas–Fort Worth (On-site/Hybrid)

Position Overview
The Operations Manager is responsible for the day-to-day execution of property management and maintenance operations across the RDE portfolio. This role ensures properties are operating efficiently, residents receive a high-quality experience, and teams consistently execute company processes and standards.
This is a hands-on leadership role designed to grow into an Operations Director position as the company scales.
Key Responsibilities
1. Operational Leadership
  • Oversee daily operations across all managed properties
  • Enforce company policies, procedures, and operating standards
  • Serve as the primary escalation point for property managers and maintenance supervisors
  • Ensure consistent execution of leasing, move-ins, renewals, maintenance, and resident communication.
2. Property Performance & KPIs
  • Track and manage key performance indicators, including:
    • Economic and physical occupancy
    • Vacancy and delinquency
    • Work order completion and aging
    • Security deposit processing timelines
    • Online reputation and resident reviews
  • Conduct weekly KPI reviews with property managers
  • Identify underperforming assets and implement corrective action plans.
3. Financial Oversight
  • Support ownership in executing the annual operating budget
  • Monitor controllable expenses and vendor performance
  • Review monthly financial statements and variance reports
  • Ensure accurate rent collection, delinquency follow-up, and deposit accounting
4. Maintenance & Vendor Coordination
  • Coordinate maintenance operations across approximately two maintenance vans
  • Prioritize work orders, turns, and preventative maintenance
  • Ensure compliance with safety, habitability, and regulatory standards
  • Manage vendor relationships and pricing within approved budgets
5. Resident Experience & Move-Ins
  • Own the move-in process and resident onboarding experience
  • Ensure units are move-in ready, clean, and inspected prior to occupancy
  • Implement quarterly initiatives to improve resident satisfaction
  • Drive positive online reviews related to move-in and service experience
6. Team Leadership & Development
  • Coach, train, and support property managers, leasing staff, and maintenance personnel
  • Assist with hiring, onboarding, and performance management
  • Foster a culture of accountability, hospitality, and continuous improvement
  • Identify and develop future leaders within the organization
7. Quarterly Priorities & Strategic Execution
  • Lead execution of quarterly company priorities as defined by ownership
  • Translate high-level goals into actionable plans for site teams
  • Track progress and report results weekly and monthly
8. Growth Path: Operations Manager → Operations Director
  • This role is intended to grow into an Operations Director position upon meeting company scale and performance benchmarks, including:
  • Portfolio growth to 1,100+ doors
  • Revenue growth to $1.4M+ annually
  • Demonstrated ability to consistently hit budget and KPI targets
  • Proven leadership and development of management-level staff

Qualifications Required
  • 5+ years of property management experience (multifamily or mixed-use preferred)
  • 2+ years in a supervisory or operations-focused role
  • Strong understanding of property-level financials and KPIs
  • Experience managing maintenance operations and vendors
  • Proficiency with property management software and reporting tools
  • Strong organizational, communication, and problem-solving skills

Preferred
  • Texas real estate license (or willingness to obtain)
  • Experience managing 500+ units
  • Background in value-add or operational improvement environments

Work Environment & Expectations
  • Full-time, in-office and on-site role
  • Occasional after-hours availability for escalations
  • Travel between properties as needed
Compensation: $70,000.00 per year




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