Customer Service Representative - State Farm Agent Team Member
Full Time • Edison - NJ
Responsive recruiter
Benefits:
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency opened in July 2021 and has grown to a team of five passionate, hard-working individuals who love what they do. Before becoming an agent, I worked at a health tech startup in NYC, spent a year teaching abroad in Thailand, and began my insurance career as a team member in my dad’s agency. I hold a Marketing B.B.A. from Loyola University Maryland, and insurance runs deep in my family—eight of us, including my dad and sister, are agents.
Our agency opened in July 2021 and has grown to a team of five passionate, hard-working individuals who love what they do. Before becoming an agent, I worked at a health tech startup in NYC, spent a year teaching abroad in Thailand, and began my insurance career as a team member in my dad’s agency. I hold a Marketing B.B.A. from Loyola University Maryland, and insurance runs deep in my family—eight of us, including my dad and sister, are agents.
We believe there are only wins and growth opportunities. Our team is like a family, and we treat our customers the same way. We pride ourselves on delivering a superior, white-glove customer experience while keeping our culture friendly, down-to-earth, and fun. Transparency and integrity guide everything we do. We offer PTO, health insurance, a fun team environment, and a great location with plenty of food options and parking nearby.
Community involvement is a big part of who we are. We participate in the township Trunk or Treat, host adopt-a-pet awareness events with the local shelter, and lead fire prevention safety week events with the fire department at a local school. I also founded The Local Fix Foundation, and now actively support organizations like Big Brothers Big Sisters of America and Physicians for Peace.
We’re looking for candidates who bring heart to everything they do—people who want to grow, push themselves and their teammates to be better, and contribute to a work hard/play hard culture. If that sounds like you, you’ll fit right in here.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Sasha Buerano - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $36,000.00 - $65,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Edison, NJ and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
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Earn benefits and rewards that are second to none