ABOUT OUR AGENCY:
Our agency is built around growth, opportunity, and a team-first culture where people genuinely enjoy coming to work. We operate in a consistent growth mode, creating opportunities within our book of business while maintaining a fun, supportive environment that values collaboration, learning, and shared success. Our team typically ranges between 10-15 team members, allowing us to stay connected while continuing to grow.

I bring 35 years of experience with State Farm, including 27 years as an agent, along with prior experience in claims and real estate. That background has shaped how I lead: by investing in people and helping them build confidence and long-term careers. Our office is located in St. Augustine, one of the fastest-growing areas in the country, and we use modern technology and forward-thinking training to support our team’s development. Team members are cross-trained and supported as they grow into areas like sales, retention, account management, or marketing, with opportunities to specialize over time.

Our culture is friendly and laid-back, but we work hard. We're a close-knit “work family” that laughs often, supports one another, and takes pride in achieving goals together. For our team, we offer a 401k, health benefits, and a strong focus on work-life balance, because we believe people do their best work when life outside the office is respected too. We’re looking for outgoing, genuine people who enjoy helping others—because skills can be taught, but attitude and heart matter most here.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Perry Unwalla - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES: