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Customer Service Representative - State Farm Agent Team Member Holland - OH

Customer Service Representative - State Farm Agent Team Member

Full Time • Holland - OH
Responsive recruiter
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCY:
I opened my agency in 2018, and today I have a small, close-knit team of two. Before becoming an agent, I worked as a State Farm team member, which gave me a strong foundation for the way I lead and support my own team now.

Community involvement is important to me—I participate in a variety of local events and support several charitable efforts throughout the year. Giving back is a big part of who we are.

I offer PTO, sick days, a Simple IRA, license reimbursement, and a healthy work–life balance. I want my team to feel supported both personally and professionally.

Our office is very family-oriented, outgoing, and team-driven. I’m looking for someone who fits well in that environment—someone who brings positive energy, communicates well, and ideally has experience or is already licensed.

If you enjoy working collaboratively and want to be part of a friendly, supportive office, you’ll feel right at home here.

ROLE DESCRIPTION:
As a Customer Service Representative with Gwen Szmania Insurance Agency Inc, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
  • Provide new sales 
  • Setting appointments with current and new clients
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
  • P&C, LIFE AND HEALTH LICENSED A PLUS AT START BUT NOT REQUIRED
  • BE WILLING TO OBTAIN A LICENSE 
Compensation: $40,000.00 - $60,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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