Position Overview
The Quality Assurance Manager plays a critical role in ensuring every completed job meets company quality standards, customer expectations, and revenue requirements. This position is responsible for conducting post-job quality inspections, validating proper documentation, confirming customer satisfaction, securing outstanding payments, and driving positive customer reviews. 

This role serves as the final quality and customer experience checkpoint between operations and sales, ensuring work completed in the field translates into satisfied customers, protected revenue, and a strong brand reputation.

Location: Field-based (Assigned Territory)

Key Responsibilities

 Quality Inspections & Compliance
Conduct post-completion quality inspections for every completed job within the assigned territory
Verify all work was completed according to standards and scope of work Confirm installations, repairs, or services are clean, functional, and professionally executed
Identify deficiencies or quality concerns and coordinate corrective action

Documentation & System Verification
Ensure required photos are taken and properly uploaded
Validate job notes and documentation are accurate and complete  Confirm technicians followed required processes and checklists

Customer Satisfaction & Experience
Meet with customers after job completion to confirm satisfaction
Address questions or concerns to prevent callbacks or escalations
Reinforce professionalism, trust, and service value

Revenue Protection & Collections
Collect any outstanding balances at time of inspection
Ensure payments are processed and documented correctly
Escalate unresolved payment issues to leadership

Reviews & Reputation Management
Request customer reviews through approved platforms
Guide customers through the review process professionally
Share customer feedback trends with leadership

Reporting & Continuous Improvement
Provide performance feedback to leadership
Track inspection outcomes and quality trends
Support continuous improvement initiatives

Qualifications
Experience in quality assurance, inspections, or home services operations
Strong customer service and communication skills
Ability to collect payments and handle customer objections
Proficiency with mobile apps, CRM systems, and photo documentation
Valid driver’s license and reliable transportation

Performance Metrics 
Inspection completion rate 
Customer satisfaction and reviews generated
Reduction in callbacks or rework