Who We Are
SkyBlue Pool Supply & Service is a family-owned business rooted in integrity, expertise, and long-standing community trust. Our team proudly services residential and commercial pools across Los Gatos, Monte Sereno, Saratoga, Cupertino, Los Altos, and San Jose. From our fully stocked retail store to comprehensive pool service and equipment installation, we are known for doing the job right—with professionalism, care, and excellence.

Job Overview
SkyBlue Pool Supply & Service is seeking a detail-oriented, hands-on Operations Associate to help oversee daily operations across our retail, office, and warehouse divisions. This vital role ensures smooth coordination between departments, accurate inventory control, and excellent customer service at our Los Gatos headquarters.

As Operations Associate, you’ll support warehouse logistics, retail engagement, and customer support—ensuring each component of our business functions with precision. If you enjoy solving problems, keeping things organized, and leading by example, this is a perfect opportunity to grow with a respected local company that has served the Bay Area for over 60 years.

Key Responsibilities
●        Retail & Customer Service

○        Provide product guidance, water testing, and friendly service to in-store customers.

○        Maintain retail cleanliness, organization, and professional presentation.

○        Serve as a backup to the office team when needed to ensure seamless operations.

●        Operations & Logistics

○        Support warehouse inventory management and organization.

○        Process and submit warranty requests (Fluidra, Pentair, Maytronics, Raypak).

○        Order and verify parts requested by technicians, ensuring pricing accuracy.

○        Stage equipment and update job documentation in coordination with the service team.

○        Deliver parts and supplies to field technicians as needed.

●        Technical Support & Maintenance

○        Assist with cleaning filters and routine pool equipment upkeep.

●        Alert Management

○        Monitor alerts and service requests, ensuring timely response and resolution.


Qualifications

●        Minimum 3 years of customer service experience, preferably in the pool service industry.

●        At least 1 year of experience with pool chemical knowledge.

●        Strong communication, organization, and problem-solving skills.

●        Valid driver’s license and clean driving record.

●        Physical ability to lift/move up to 45 lbs and stand for extended periods.

●        Tech-savvy with proficiency in office tools (QuickBooks knowledge a plus).

●        Detail-oriented, adaptable, and able to multitask in a fast-paced environment.