AlphaGraphics of Round Rock

Key Responsibilities

• Serve as a primary point of contact for walk-in, phone, email, and online customers.
• Build rapport with customers through professional, friendly, and solution-oriented communication.
• Accurately identify and document customer needs.
• Discuss client projects, answer questions, and know when to involve other team members.
• Provide options, value-added services, pricing, and turnaround times.
• Create estimates, enter orders, complete transactions, and process payments.
• Follow up on estimates and help close sales by asking for the order.
• Notify customers when orders are complete and handle follow-up communication.

• Project manage client orders by coordinating with internal team members, vendors, and clients to ensure deadlines are met.
• Track multiple projects at once, helping keep others on task and aware of next steps.
• Document conversations, procedures, and project details clearly and accurately.
• Maintain organized files, records, and customer databases.
• Assist leadership with administrative tasks, scheduling, follow-ups, and internal coordination.
• Maintain lobby and bindery area cleanliness, organization, and preparedness.

• Learn AlphaGraphics’ products, services, capabilities, pricing, and workflows in depth.
• Help implement new processes and procedures.
• Assist in training team members on updated processes, tools, and expectations.
• Help ensure processes are followed consistently and identify gaps or opportunities for improvement.
• Serve as a “go-to” resource for questions related to procedures, systems, and day-to-day operations.

• Develop a working understanding of design and production processes (hands-on operation of some equipment may be required at times).
• Communicate design and production concepts clearly to customers and team members.
• Stay curious and continuously build knowledge across multiple areas of the business.
• Support other departments as needed to keep operations flowing smoothly.

Desired Experience & Skills

• Strong verbal and written communication skills:
  • Comfortable speaking with clients in person and on the phone
  • Able to write clear, concise emails, messages, and internal documentation
• Strong organizational skills:
  • The ability to manage multiple projects simultaneously
  • High attention to detail and ability to follow and help enforce processes and procedures
• Strong computer skills with the ability to quickly learn new software and systems
• Ability to perform basic business math accurately
• Problem-solving mindset with the ability to present solutions tailored to each situation
• Self-starter who takes initiative, asks questions, and seeks clarity when needed
• Comfortable working in a fast-paced environment with changing priorities

• Success and growth in one or more of the following roles:
  • Customer Service Representative, Inside Sales, or Account Manager
  • Administrative Assistant
  • Project Management
• Familiarity, Interest or Passion in:
  • The print, and/or sign industries - including methods and terminology
  • Design, art, and/or advertising/marketing
  • Project Management and/or Administrative Services

• Professional in appearance, attitude, and actions
• Genuinely enjoys helping customers and supporting teammates
• Approachable, empathetic, and able to build trust quickly
• Organized, dependable, and proactive
• Comfortable being “in the middle” — coordinating people, projects, and information
• Curious and eager to learn many aspects of the business
• Resilient and calm under pressure
• Invested in personal growth and the success of the company