All Jobs
All Jobs
Admin and Customer Care Coordinator - Be the Heart of a Growing Team Farmington Hills

Admin and Customer Care Coordinator - Be the Heart of a Growing Team

Full Time • Farmington Hills
Benefits:
  • Bonus based on performance
  • Company parties
  • Flexible schedule
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Training & development
🌟 Admin and Customer Care Coordinator – Be the Heart of a Growing Team 🌟

Part-Time to Full-Time Opportunity | Be a Light in Your Community

Are you looking for more than just a job? At Shine, we don’t just clean windows — we Create a Brighter World by serving our community with excellence, joy, and integrity.
Shine of Oakland County is a local, family-owned home services business specializing in window cleaning, pressure washing, and holiday lighting. We’re part of a growing national brand and proud to serve our neighbors here in Southeast Michigan.

We’re seeking a driven, organized, and upbeat team member who’s ready to play a vital role in our local operation. You’ll manage customer communication, scheduling, and support tasks that help our technicians and clients have a seamless, joyful experience.

This position will start as part-time, approximately 20–25 hours per week, and has the potential to grow into a full-time role (35–40 hours/week). Shine is a seasonal business, with peak seasons in spring, summer, and especially during the holiday lighting season in the fall and winter. As our demand increases with the seasons—and as our business continues to grow in the community—this role is expected to expand in both hours and responsibility.

đź’ˇ What We Value at Shine:

At Shine, we live by our 5 core values — and we want you to thrive in a workplace that celebrates them:

  • Servant Leadership – We lead with humility and put others first. We treat every customer and team member like family.

  • Positive Energy – We bring joy, gratitude, and optimism to every challenge.

  • Pursue Excellence – We give our best in all we do and stay humble, teachable, and always ready to improve.

  • Safety – We look out for each other and create a safe environment for our team and customers.

  • Have FUN – We share smiles generously and find joy in our work every day.

đź“‹ Responsibilities:

This isn’t just a desk job — our Admin and Customer Care Coordinator is truly the heartbeat of Shine, keeping everything running smoothly behind the scenes. From the first phone call to the final invoice, your work helps ensure that every customer experience reflects the Shine values of excellence, joy, and care.

"Our office admin is the glue that holds our team together. They're the first voice our customers hear, the calm in the chaos of a busy season, and a key reason why our crews can focus on delivering exceptional service. When this role thrives, the whole business thrives."
— Brandon Mathis, Owner, Shine of Oakland County

Responsibilities include:

  • Customer Communication – Answer incoming and make outgoing phone calls, respond to emails, schedule service appointments, and follow up after jobs with care and professionalism.

  • Scheduling Support – Coordinate technician routes and manage the daily/weekly schedule using Shine’s proprietary systems.

  • Admin Support – Assist the owner and team with administrative tasks including invoicing, data entry, payroll prep, ordering supplies, and filing.

  • Team Culture & Morale – Help maintain a positive and encouraging atmosphere in the office and during team huddles.

  • Marketing & Sales Support – Assist with local marketing initiatives such as outbound calls, email follow-ups, and CRM updates.

🧰 You’ll Thrive in This Role If You Have:

  • Strong organizational and time management skills

  • Excellent phone and email communication

  • A friendly, upbeat attitude and a heart for service

  • Comfortable using office technology (email, scheduling tools, CRM software) and able to type and communicate clearly and professionally

  • Familiarity with the Oakland County area to help efficiently schedule routes and reduce windshield time

  • Ability to work independently and with a team

  • A growth mindset — ready to take on more as Shine grows!

  •  Whether you’re newer to office work or bring years of admin experience, we value a humble, teachable spirit and a desire to grow with our team 

⏰ Schedule & Pay:

  • Starting as Part-Time: 20–25 hours/week, flexible schedule

  • Path to Full-Time: Opportunity to grow into 35–40 hours/week as business expands

  • Work Hours: This is an in-person role based at our Farmington Hills, MI office. Part-time shifts are typically 4–5 hours/day during business hours of 8am–4pm, Monday–Friday.

  • Pay: Starting at $17–$18/hour, with opportunity to grow into higher pay and full-time hours based on performance and increased responsibilities

🎉 Perks & Culture:

We may be a small, family-owned business — but we take great care of our team. This position starts part-time with the goal of growing into a full-time opportunity, and offers flexibility along the way.

For Part-Time Team Members:

  • Paid training and hands-on support

  • Flexible daytime scheduling to fit your life

  • Free coffee (because yes, it matters)

  • Occasional team breakfasts or lunches

  • A positive, encouraging team that works hard and has fun

For Full-Time Team Members (35+ hours/week):

  • All of the above, plus:

  • Paid holiday time

  • Paid sick time (as required by the State of Michigan)

  • Health insurance

  • SIMPLE IRA with employer matching

đź’™ Why Join the Shine Family?

Shine is one of the most trusted home service brands in the nation with over 50 locations and counting. You’ll work alongside a team that truly cares about people, values your voice, and believes in having fun while pursuing excellence. We offer room for growth, training, and the support to help you shine — in every area of life.

Ready to Be a Light in your community? Apply today and let’s grow together — the Shine way. 
Compensation: $17.00 - $18.00 per hour




(if you already have a resume on Indeed)

Or apply here.

* required fields

Location
Or
Or

Why Work for Shine?

Potential for Growth
There is a potential for growth within the organization for the individual who is willing to work hard to help us achieve our goals.
Competitive Compensation
Typical hourly rates are higher than the industry average.
Commitment to Giving Back
Shine has a Heart for taking care of others and for being part of the community. We feel strongly that it is part of the responsibility of any business to give back to the local community as well as to causes close to your heart.