Senior Scheduling Specialist
Hybrid - US
Future Opening: Senior Scheduling Specialist
Full Time • Hybrid - US
Benefits:
- 401(k) matching
- Health insurance
- Home office stipend
- Paid time off
Role Purpose
Act as a mid-level role between Scheduling Specialist and Account Manager / Team Lead. This role supports the Team Lead through analysis, insight generation, and operational problem-solving while developing the skills and experience required to progress into an Account Manager role. The Senior Scheduling Specialist has no direct reports but plays a key role in coaching and upskilling Scheduling Specialists.
Key Responsibilities
Operational Analysis & Insight
- Analyze scheduling, delivery, SLA, and margin-related data to identify trends, risks, and improvement opportunities.
- Support the Team Lead with insights, ideas, and recommendations to improve efficiency, accuracy, customer experience, and Gross Profit Margin (GPM).
- Assist with preparation of KPI dashboards, reports, and quarterly review inputs.
Advanced Scheduling & Problem Solving
- Handle more complex scheduling scenarios, escalations, and exception management.
- Act as a point of escalation for Scheduling Specialists when issues arise.
- Proactively identify and resolve operational bottlenecks before they impact customers.
Customer & Account Support
- Support Team Leads in maintaining strong customer relationships through data-driven insights and preparation.
- Contribute to customer reporting, performance reviews, and improvement plans.
- Gain exposure to scope development, pricing considerations, and service evolution.
Capability Building & Knowledge Sharing
- Coach and support Scheduling Specialists through hands-on guidance and best-practice sharing.
- Assist with onboarding and training of new Scheduling Specialists.
- Reinforce SOP adherence and help identify opportunities to improve documentation and workflows.
Career Progression & Readiness
- Actively develop skills required for progression into an Account Manager / Team Lead role.
- Seek feedback, coaching, and stretch opportunities.
- Demonstrate increasing ownership, judgment, and commercial awareness.
Success Measures
- Quality and usefulness of insights provided to Team Leads
- Improvement in efficiency, SLA compliance, and margin performance
- Reduced escalations and recurring issues
- Development and confidence of Scheduling Specialists
- Demonstrated readiness for progression into Account Management
Account Manager Readiness (AM-Ready Criteria)
An individual is considered ready for Account Manager responsibilities when they consistently demonstrate:
Commercial Acumen
- Understands how pricing, scope, efficiency, and rework impact GPM
- Identifies margin improvement opportunities independently
- Makes recommendations grounded in data and customer context
Customer Leadership
- Communicates clearly and confidently with customers
- Handles difficult conversations professionally
- Anticipates customer needs and risks
Operational Judgment
- Prioritizes effectively across competing demands
- Makes sound decisions without needing constant approval
- Maintains quality under pressure
Strategic Thinking
- Looks beyond today’s task to systemic improvement
- Connects operational data to customer and business outcomes
Ownership Mindset
- Takes responsibility for outcomes, not just tasks
- Actively seeks feedback and development
- Acts in the best interest of the customer and company
Flexible work from home options available.
Compensation: $50,000.00 - $66,000.00 per year
About Us
Metroplex360 RCS serve a wide variety of clients in Multi-Family, Senior Living, Home Development & Builders, Retail, Hospitality, Insurance & Recovery, Architectural, Engineering and Construction, Survey, Commercial and Residential Real Estate.
Why Metroplex360 Reality Capture Services?
Why Metroplex360 Reality Capture Services?
Metroplex360 Reality Capture Services is the leading 3D Virtual Tour company in Texas. Established in 2006, we have built our company on long-lasting relationships with our valued clients by delivering exceptional work at fair, sustainable prices with fast booking, delivery and excellent customer service.
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